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Safety

Transperth is one of the safest and most modern public transport systems in the world, and when you travel on the Transperth network you can be confident that a team of people are watching out for your safety, welfare and comfort.

The safety and security of passengers and staff is a key priority for Transperth. While a single incident on our system is one too many, the reality is that the number of incidents per passenger boarding have decreased. Despite this, many still believe our system is unsafe, particularly at night. However, much of these reports are driven by perceptions rather than reality.

Click here to download Transperth's pocket-sized safety guide.

Please watch the video below on Transperth train safety . Alternatively click here to view our video on train safety. 

 


 

What can you do?

We have the best chance of keeping you safe, if you take an active role in your own safety. We suggest:

  • Keep the volume low on your audio device, and be aware of your personal surroundings.
  •  Plan ahead, to minimise the amount of time you will spend waiting at stations or stops.
    • Use the Transperth’s JourneyPlanner or Google Transit.
    •  Call the InfoLine on 13 62 13.
  • When waiting for your service to arrive, stand somewhere well-lit, in view of the CCTV cameras if possible, and near staff members if they are present.
  • Be aware of the location of emergency buttons.
  • Plan the next part of your journey, once you leave your Transperth service. Have someone meet you at the station, or alert people to when you expect to be home. Walk in well-lit areas, and avoid short cuts.
  • Use designated access routes when entering or exiting Transperth stations or interchanges. Crossing the tracks is extremely dangerous, and can be enforced by law.
  • Stand back from the yellow line on rail platforms. The trains create a powerful draft as they pass, which could unbalance passengers too close to the edge of the platform.
  • Ask for assistance if you require it.
  • Sit up front, close to the bus driver.
  • Stay off the tracks, you never know when the next train is coming.

How can we help?
  •  Find a Transit Officer / Transperth staff member.
  • Speak to the bus driver.
  •  At stations, push the emergency button and you will be connected to CMR.
  • On the train, push the emergency button to speak to the driver.
  • Call 9220 9999 for emergency assistance.
The Central Monitoring Room (CMR)

The CMR is fully integrated allowing, for the first time, simultaneous CCTV monitoring of all Transperth’s suburban train, bus and ferry operations as well as bus and train stations, carparks, depots and other PTA property – under one roof. It allows for 1363 cameras to watch more than 131 million boardings a year in a 24/7 environment.

Bus CCTV

  • 923 Transperth buses (78 per cent of the total 1189 vehicles) have CCTV cameras.

  • Transperth buses have approximately 4750 cameras fitted throughout the fleet.

  • New buses are fitted with seven cameras each.
  • Multiple CCTV cameras at every interchange.

Train CCTV
  • 234 train carriages with a total of 703 internal cameras.
  • All railcar sets have an external camera at each end.
  • Multiple CCTV cameras at every station.
Ferry CCTV

Transperth’s two ferries have four cameras each.

Late Night Trains

Transperth also operates late-night train services with trains departing Perth at 2.15am Friday night and 2.15am and 4am on Saturday nights. These provide a cheaper alternative to taxis as a way to finish a night in the city.

Important Contacts

  • Transperth Infoline: 13 62 13 (TTY: 9428 1999).
  • Emergency: 9220 9999.
  • Police: 131 444.
  • Translating and Interpreting service: 13 14 50. Ask to be connected to 13 62 13.
Night Alight

Transperth operates a Night Alight service on all bus routes (excluding special events services) operating after 7.00pm each day. Passengers can be dropped off anywhere along the bus route, provided it is safe to do so.

NightRider 

NightRider is Transperth's late night bus service and your ticket home after a big night out in Fremantle. Transperth's NightRider bus services offer you an efficient, economical and reliable way of getting home.

NightRider services operate Saturday night (Sunday morning) only.

Two separate NightRider services leave Fremantle Station operating along the following routes:

  • Fremantle to Henley St in Como via Canning Hwy (route 697)
  • Fremantle to Bullcreek via South St (route 699).

Services depart from Fremantle Station, then Fremantle Markets on South Tce at the following times:

  • 1.00am
  • 2.00am
  • 3.00am
  • 4.00am.

NightRider services will set down anywhere along the designated bus routes provided it is safe to do so.

A flat fare of $5 applies per passenger. No concession or other passes will be accepted.

Click here for further information on the NightRider services. Click here to download the NightRider map.

For more information and resources on safety on Transperth, visit education support.

 

 

 

 

 

 

Get rewarded  

Help us to stop vandalism, graffiti, glass scratching, rock throwing and other criminal behaviour on public transport.

If you believe an offence has, or is being committed, call the InfoLine on 13 62 13 as soon as possible so that offenders can be identified and prosecuted.

If your report leads to prosecution and/or charges being laid against an offender, you could be eligible for a reward of up to $1,000.  

A graduated reward scheme, reflecting both the value of the information provided and the seriousness of the offence operates, see below:

Offence 

Reward 

Any report of dangerous or offensive behaviour which results in physical harm to Transperth staff or passengers

$1000

Any report of behaviour which results in damage to Transperth property more than $5,000 in value

$1000

Any report of dangerous or offensive behaviour which threatens Transperth staff or passengers

$500

Any report of behaviour which results in damage to Transperth property more than $1,000 but less than $5,000 in value

$500

Any report of behaviour which results in damage to Transperth property less than $1,000 in value

$250

NOTE: Where the same information is reported by more than one person, the reward amount will be paid to the first person providing that information. If a reported incident relates to more than one category, the reward will be paid for the more serious category.

Transperth has strict signage guidelines to ensure a high level of recognition and understanding across the system.

Transperth timetables are designed to be read easily with large printing and consistent style. They also contain detailed maps and zone information to help with planning your trip. They carry a date of currency and are widely available at easy-to-access locations.

Transperth undertakes significant community education programs with seniors, children and other community groups to help them become accustomed to the public transport environment.

Please click here for more information about the community education program and how to book a visit from a friendly Community Education Officer.


 
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