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Accessible Services 

Transperth is committed to ensuring that Western Australia’s public transport services are accessible for every member of the community. To achieve this, Transperth services, information, infrastructure and ticketing systems are designed or upgraded to meet the needs of all community members including people with disabilities, seniors and parents with prams and young children.

New Transperth vehicles, infrastructure and ticketing systems have been designed to be accessible. Transperth also ensures that information services including the Transperth InfoLine, Transperth website and Transperth InfoCentres cater for all passengers.

All printed and web based information conforms to disability guidelines and is available in alternative formats.

wheelchair icon.JPGLook for this symbol on your bus timetable. It indicates a Transperth route that is serviced by fully accessible buses unless otherwise indicated on the timetable.Exceptions are noted on a number of trips where either an accessible bus is not available, or where a higher capacity bus dictates the need for a high floor articulated bus.
In the event of a bus service breakdown Transperth may be required to replace an accessible service with a non accessible service.


The PTA Accessibility Policy is now available on the on the PTA website, download it here.

The PTA Disability Access and Inclusion Plan is also available for download here.

General facilities
  • Accessible toilets are available at all major bus and train stations and all facilities are progressively being upgraded. Click here to download a toilet map and brochure. 
  • Accessible telephones are available at most bus and train stations
  • Accessible drinking fountains are being introduced at most bus and train stations
  • 24 hour video monitoring of bus and train stations enables Transperth staff to provide you with assistance if you are in difficulty
  • Emergency 24 hour help telephones are provided in all Ticketing Information and Communication (TIC) boxes at all train stations. 

 Click here to view which facilities are available at specific stations and to download station access maps.

Transperth information services

Transperth offers a variety of information services to support and assist passengers in using Perth’s public transport system.

Transperth InfoLine

Passengers can call the Transperth InfoLine on 13 62 13 for Transperth information, ordering brochures and timetables, and SmartRider assistance.

Customers who are deaf, hearing-impaired or speech-impaired

Transperth is now Relay Service friendly.

 National Relay Service
You can contact us via the National Relay Service as follows:

Transperth InfoLine

  • TTY users can call 133 677 and be connected to Transperth’s InfoLine on 13 62 13
  • Speak and Listen users can call 1300 555 727and be connected to Transperth’s InfoLine on 13 62 13
  • Internet relay users go to National Relay Service and ask for 08 9428 1900.
Special Assistance at Stations
  • TTY users requiring special assistance at stations need to call 1800 555 677 and ask for 1800 800 022. 
  • Speak and Listen users requiring special assistance at stations need to phone 1800 555 727 then ask for 1800 800 022
  • Internet relay users go to National Relay Service and ask for 08 9428 1900 to request special assistance at stations.

Teletypewriter

Passengers with hearing disabilities can call 9428 1999 for all Transperth information. This service is available for people with a hearing impairment who have access to a TTY machine. 

Special Assistance at stations

Passengers can call 1800 800 022 if they require special assistance at stations. Customer Service staff are available at all stations to assist passengers accessing the Transperth network. Call at least one hour ahead of your journey to receive personal assistance from one of our Customer Service staff. Lines are manned from first service to last service, 7 days a week.

Translating and interpreting service

If you require an interpreter, please call the Translating and Interpreting Service on 13 14 50 and ask to be connected to 13 62 13 for service information or for comments or suggestions about Transperth services.

Transperth concession passes

Transperth offers concession fares to passengers who hold a recognised concession passes. Click here for more information about concession entitlements recognised by Transperth.

Passengers travelling without a valid standard ticket or valid concession entitlement, an incorrect ticket or who have not paid for their entire journey can receive a fine of up to $100. Click here for more information on Infringement notices.

Priority Seating

Priority seats are available on all bus, train and ferry services. These are reserved for seniors, people with disabilities and parents carrying children. On buses they are the seats closest to the driver.

Transperth operates a Central Area Transit (CAT) system, a free service, using low-floor accessible buses that operate within the Central Business District of Perth, Fremantle and Joondalup. CAT buses are fully accessible. There is one formal wheelchair space, but wheelchairs or scooters can be positioned in other location inside the CATs.

Transperth Communication Cards

Transperth has introduced Communication Cards to assist people with disabilities in communicating with Transperth personnel.

There are two sections that can be completed on the Transperth Communication Cards:

  1. Please stop at: This area should contain information about your destination.
  2. Please help with the following: Write in this area if you need the Transperth driver to assist you with anything concerning your trip.

When you enter a Transperth bus, show the driver your communication card. Communication cards are available by contacting the Transperth InfoLine on 13 62 13 (Hearing or speech impaired? Call us via the National Relay Service on 133 677), by emailing enquiries@transperth.wa.gov.au or from any Transperth InfoCentre.

Timetables in Braille

Braille timetables are available on request. Please contact the Association for the Blind on 9311 8202 for more information.

Large format timetables

Large format timetables are available on request. Please contact the Transperth InfoLine on 13 62 13  for more information. Hearing or speech impaired? Call us via the National Relay Service on 133 677.

  • Vision impaired passengers
  • Hearing impaired passengers
  • Accessing Transperth Info


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