Contacting Transperth

Transperth is committed to providing passengers with information in a way that people wish to receive it. Listed below are several ways of contacting Transperth for service information and to provide your feedback.  

Transperth Information services

Passengers can call the Transperth InfoLine on 13 62 13 for all Transperth service and ticketing information and general enquiries.

This number is provided at the cost of a local call within the Perth metropolitan area. Higher rates apply from mobile and pay phones. Interstate callers can phone (08) 9428 1900 to receive Transperth information.   

InfoLine operating hours

• Monday - Thursday: 5.00am to 12.30am
• Friday and Saturday: 5.00am to 2.00am
• Sunday and Public Holidays: 5.00am to 12.00am

Online Enquiries  

Passengers are able to request Transperth information through our online enquiries form. Please click here to register your request. 

Translating and interpreting service

If you require an interpreter, please call the Translating and Interpreting Service on 13 14 50 and ask to be connected to 13 62 13 for service information or 13 16 08 for comments or suggestions about Transperth services.   

Teletypewriter

Passengers with hearing disabilities can call 9428 1999 for all Transperth information. This service is available for people with a hearing impairment who have access to a TTY machine. 

Special Assistance at stations

Passengers can call 1800 800 022 if they require special assistance at stations. Customer Service staff are available at all stations to assist passengers accessing the Transperth network. Call at least one hour ahead of your journey to receive personal assistance from one of our Customer Service staff. Lines are manned 24 hours a day, 7 days a week. 

Feedback about Transperth services

Passengers can call the Transperth CommentLine on  13 16 08 to provide feedback about Transperth services. We value your feedback as it helps us to continually improve the public transport system in the Perth metropolitan area.

This number is provided at the cost of a local call within the Perth metropolitan area. Higher rates apply from mobile and pay phones. Interstate callers can phone (08) 9428 1900 to receive Transperth information. 

CommentLine operating hours

• Monday - Thursday: 5.00am to 12.30am
• Friday and Saturday: 5.00am to 2.00am
• Sunday and Public Holidays: 5.00am to 12.00am 

Online feedback 

Passengers can provide feedback about Transperth services using our online feedback form. Click here to provide your feedback online.  

Lost property

Passengers wishing to report lost property should call the CommentLine on 13 16 08.

Transperth InfoCentres

Passengers can visit Transperth InfoCentres for information and advice on using Transperth services.

InfoCentre	Location	Opening hours
Esplanade Busport	Mounts Bay Rd, Perth	Monday - Thursday: 7.30am - 5.30pm Friday: 7.30am - 5.30pm Saturday:10.00am - 2:00pm Sunday: 12.00pm - 4:00pm Public Holidays: Closed
Perth Station	Wellington St, Perth	Monday - Thursday: 7.00am - 6.30pm Friday: 7.00am - 6.30pm Saturday: 7.00am - 6.00pm Sunday: 9.00am - 5.00pm Public Holidays: 9.00am - 5.00pm Christmas and Boxing Day: Closed
Perth Underground Station A new InfoCentre will be located at the Perth Underground Station from 11.00am on Sunday 22 November 2009.	Perth Underground Station, Murray St entrance, Perth	Monday - Thursday:  7.00am - 6.00pm Friday: 7.00am - 6.00pm Saturday: 8.00am - 6:00pm Sunday: 11.00am – 5.00pm Public Holidays: Closed
Plaza Arcade Plaza Arcade InfoCentre will be closed from Sunday 22 November 2009. A new InfoCentre will be located at Perth Underground Station.	Plaza Arcade, Perth	Monday - Thursday:  8.00am - 5.30pm  Friday: 8.00am - 7.00pm Saturday:8.00am - 5.00pm Sunday: Closed Public Holidays: Closed
Wellington St Bus Station	376 Wellington St, Perth	Monday - Thursday: 7.30am - 5.30pm Friday: 7.30am - 5.30pm Saturday: 8.00am - 1:00pm Sunday: Closed Public Holidays: Closed

Public Transport Centre

The Public Transport Centre is located on West Parade in East Perth. Office hours are 8.00am until 5.00pm, Monday to Friday.

The PTA's postal address is:
Transperth Information and Support Services
PO Box 8467
Perth Business Centre
WA  6489