Student SmartRider

The cheapest and most convenient way for students to travel. Find out what it is and where you can get one.

Who is eligible for Student SmartRider?

Do you often have school bag slung over a shoulder? Spend long periods of time looking at a whiteboard? Have homework you probably should be doing right now? If you’re a primary or secondary school student you can use the Student SmartRider. You’ll get the student fare for any journey Monday – Friday during the school year and concession fares on the weekend and during the Christmas school holidays.

If you’re a tertiary student find out about the Tertiary SmartRider here.

Primary School Students

I'm ready to stop collecting loose change, how much is the Student SmartRider?

  • Your initial card is free using the application form or $5.00 with online ordering. 
  • A replacement card costs $5.00. 
  • Cards are issued with zero balance, students will need to add value to the card before using it.

Order now via Monitor WA website

Order now

Secondary School Students

I’m in high school, how much is it to get started?

  • If your school is a participating school or registered for online ordering, please ask your school’s administration about the cost of cards.
  • Otherwise your initial card costs $5.00.
  • A replacement card costs $5.00.
  • Cards are issued with zero balance, students will need to add value to the card before using it.

Order now via Monitor WA website

Order now

How to get a Student SmartRider

So, you’ve figured out the Student SmartRider is right for you, maybe you’ve even designated a spot in your wallet for it to live. Now, let’s learn how you can get your hands on one.

Primary students - initial card


There are two ways to get a Student SmartRider. You can use a manual application form or place an online order. The initial card is free if you use the manual application form.

Ordering with application form


Complete an Application for Student SmartRider form, have it authorised by your school administration, and mail it to the address shown on the form.

Ordering online


If your primary school is registered you can order online. To see if your school is registered check the Monitor WA website.

Secondary students – initial card


There are different ways of getting your initial Student SmartRider card depending on whether your school is a “participating school” or registered for online ordering.

Participating secondary schools


Check with your school’s administration to find out if it’s a participating school. A participating school automatically processes a Student SmartRider application for all new students, receives the cards and issues them to students.

Ordering online


Some secondary schools are registered for online ordering. To see if your school is registered check the Monitor WA website.

Non-participating schools


If your school is neither a participating school nor registered for online ordering, you'll need to complete an Application for Student SmartRider form, have it authorised by the school’s administration and send it to the address on the form.

Picking up a card in person

Once you have a completed Application for Student SmartRider form you can head to Monitor WA to purchase a Student SmartRider. The SmartRider will cost $5 (cheque or cash only) and no value can be added by Monitor WA.

Monitor WA is open Monday to Friday from 9.30am until 3.00pm and located at Unit 2, 17 Macadam Place Balcatta.

 

Student SmartRider Registration

Good news! Registration of your Student SmartRider card is automatic. For more information, go to Register your SmartRider.


Interstate primary and secondary students

Interstate primary and secondary students may purchase a Tertiary SmartRider card for $5.00. The card will charge concession fares for a maximum of eight weeks. Interstate students are not eligible for the 60-cent Student Fare.

How to obtain


You need to have proof of your student concession entitlement from the home state and complete an Application for Tertiary SmartRider form

Take your completed form and proof of entitlement to an InfoCentre or Retail Sales Outlet.


How to replace a lost or stolen SmartRider Card

Replacement of lost or stolen card


You’ve looked everywhere and all you’ve managed to find is something wet and squishy at the bottom of your bag. It’s definitely not your SmartRider. That’s ok. We can organise a replacement card if you lose or damage your Student SmartRider card or if someone steals it. Firstly let us know it’s gone so we can put a hold on your remaining balance. See Lost or stolen cards for more info. The balance on your card will automatically transfer to your new card.

Please note that while you are waiting for a replacement Student SmartRider you will need to purchase cash tickets. The cash ticket will be charged at the concession rate and will depend on how many zones you travel through.


Ordering a replacement card during school term time


During school terms, use one of the following methods to obtain your replacement card.
  
  • If your school isn't a participating secondary school, contact your school's administration. 
  • If your school is a primary school or secondary school not registered for online ordering, complete the Application for Student SmartRider form, have it authorised by your school and send it to the address shown on the form with a $5.00 cheque or money order payable to “Monitor WA”.
  • If your school is registered for online ordering, you may order the replacement card from the Monitor WA website

Ordering a replacement card during school holidays


If you need a replacement Student SmartRider during school holidays, use one of the following methods.
  
  • Complete the Application for  Student SmartRider form, form and send it without school authorisation to the address on the form with a $5.00 cheque or money order payable to “Monitor WA”.
  • If your school is registered for online ordering, you may order the replacement card from the Monitor WA website

 

SmartRider Benefits

Bike shelters

Access bike shelters at your local Train Station with a Transperth My Account
Sign-up to My Account.


If you already have an account, Go to My Account.

Travel Alerts

To receive email notifications of changes or disruptions to services, sign-up for My Account and activate Travel Alerts.
Sign-up to My Account.


If you already have an account, Go to My Account.

Additional things students should know

About the student fare


With the student fare comes a little responsiblity – you must stand for adults, especially those with special needs such as seniors, people with disabilities and pregnant women.

If you don’t offer your seat when an adult is standing, a Transperth Authorised Officer may ask you to get up. If you refuse, we can suspend your entitlement to the student fare for 30 days. The suspension period will start seven days after we issue the suspension notice.

During the suspension period you can still use your Student SmartRider, however we will charge you the higher concession fare.

 

Up to Year 12 concession


Your Student SmartRider card will work on a concession rate while you’re still a student. However if you turn 18 while you’re in secondary school you’ll need to update your card. Initially all ‘Up to Year 12’ concession expiry dates are set to expire on 31 March in the year after the student turns 17. If you attend a secondary school in the year in which you turn 18, you can seek an extension to their ‘Up to Year 12’ concession expiry by one year. You can do this by following the same process that you would use for obtaining a new card.

Secondary Students 19 years and above


If you attend secondary school in the year in which you turn 19 or older, you are ineligible for both the ‘Up to Year 12’ concession and the student fare.

You may apply for a Tertiary SmartRider card through the normal replacement card process. This will give you a Tertiary concession and it will expire on 31 March in the year after you obtain it.

 

Frequently Asked SmartRider Questions

What if I lose my SmartRider card?
If you’ve registered your SmartRider and it’s lost or stolen we can transfer your remaining balance to your new card. Unfortunately there’s no protection for unregistered cards. Make sure you let us know as soon as you notice it’s gone so we can hotlist it. For more info go to Lost or Stolen Cards.
How do I tag on and off?
At the start and end of each journey, place your SmartRider card over the picture of the card on a card reader on the bus, on the ferry or at the train station. A beep and green light confirms a successful tag on or tag off. When you tag on, the card reader will display your remaining balance. When you tag off, the card reader will display the amount of the fare deducted and your remaining balance. For more information go to Using SmartRider.
How do I check my SmartRider balance?
There are a number of ways to check your balance. Go to Check SmartRider Balance.
Who is eligible for the student fare?
If you’re a primary or secondary school student you can use the Student SmartRider. You’ll get the student fare for any journey Monday – Friday during the school year and concession fares on the weekend and during the Christmas school holidays.
How do I register my SmartRider card?
There are a number of ways you can register your SmartRider. For details go to Register SmartRider.
What is Autoload?
Autoload enables a direct debit to be made automatically from a nominated bank account or credit card to your SmartRider when the balance on your card falls below the low-value threshold of $6 for standard users and $3 for concession users. Register for Autoload through My Account
Can I use my Digital Wallet as proof of concession?
If you have a Health Care Card or Pensioner Card you can provide proof of your concession entitlement by showing the card on your phone through Centrelink's Digital Wallet.
What is a pending action?
A pending action is a change/update that is waiting to be applied to your SmartRider.

Your SmartRider stores information including your concession status, Autoload status and card balance. When we need to update this information, a pending action is created so that the information on the card can be updated.

Pending actions are generally available to your SmartRider the day following their creation, except BPAY which can take several days to become available. For example if you activate Autoload online through My Account today Autoload will be available to be applied to your card tomorrow.

In order to update your card with this new information you are required to tag on. We recommend that you travel within a week of the pending action being created. Alternatively, if you do not need to travel, you can tag on, wait 15 seconds, and then tag off (preferably at any train station).

This will ensure that the update is applied to your SmartRider. If you do not travel/ tag on in the first week, or if it has been over two weeks since you last used the card, it is possible that the pending action will not be applied to your SmartRider on the first try. If this is the case you will need to travel or tag your SmartRider on and off over two to three consecutive days.

Please contact the Transperth InfoLine (13 62 13) if you have trouble applying a pending action.
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