How to use Transperth's SMS service

Transperth’s SMS service will operate through the Transperth InfoLine number 13 62 13 for Telstra, Optus and Virgin customers only.  Other customers will need to use 0429 33 22 11 instead until further notice.  Transperth recommends that you store the appropriate number in your phone as a contact called TransperthSMS (or similar).

Please note: This is NOT a premium service, so is available to all mobile phone users regardless of service provider. SMS’s sent to Transperths SMS number will be charged your service provider's standard SMS rate. This will not be reimbursed by the Public Transport Authority (PTA).

You can use the Transperth SMS service in the following ways:

For bus timetable information

Send the five-digit bus stop number you wish depart from to the Transperth SMS number and you will receive the next seven scheduled departing times from that location. 

Bus stop numbers are either on the top of the bus post (for post-in-the-ground stops) or at the top of the InfoUnit (the larger green and white stops which detail bus routes and times).   

For train timetable information

Send the five-digit train platform number you wish depart from to the Transperth SMS number and you will receive the next seven services departing times from that location. Click here for train platform numbers. You can also click on the ‘Train Platform Numbers’ tab above.

Alternatively you can simply enter the first 3 letters of the train line, followed by the first three letters of the station.  For example FRENOR would return departures at North Fremantle Station on the Fremantle Line.  Please note this returns times in both directions of travel where applicable.

For ferry timetable information 

Send the word FERRY to the Transperth SMS number and you will receive service information for departure times in both directions.

Alternatively, you can also use the relevant stop numbers, which is 99998 for Mends St Jetty and 99999 for Barrack St Jetty.

For SmartRider information

SmartRider users can send their nine-digit SmartRider number (do not include the SR letters prior to the numbers) to the Transperth SMS number and receive a message containing their current SmartRider balance and Autoload information.  

Balances do not show any pending actions such as BPAY and AutoLoad payments.
 

Important information

• Passengers should note that Transperth will only reply to ten SMS messages from any unique mobile number per day.
• Transperth advises that service information provided to passengers via SMS is drawn from timetabled service information and does not reflect service disruptions in place.
• Transperth accepts no responsibility for delays in SMS responses. Like any SMS sent, response times are dependent on telecommunications network traffic, which is the responsibility of the various telecommunication operators.

Some handy tips for using Transperth’s SMS service

Trial participants may use some of the more advanced features listed below:

•  You can “name” bus Stop Numbers that you use regularly by placing a full stop after the five-digit Stop Number and then typing something you will remember (i.e. 10689.HOME). 
  
  After you have done this once, you need only text the memorable name (i.e. HOME) to the Transperth SMS number and you will be sent the next seven service times from the relevant Stop. 
  
  Please note: If you wish to remove the information stored by Transperth at any time simply text STOP to the Transperth SMS number.  Remember, the name you entered is valid only from the phone number that you originally used.
  
  
• To specify only services after a certain time, SMS the Stop Number, then an ‘@’ symbol followed by a time (in 24-hour format) to the Transperth SMS number. For example if you SMS 10689@0830, you will be notified about all services departing Stop Number 10689 at or after 8.30am.
  
  
• In the case of bus services, if a number of routes run past a particular stop and you only wish to receive information about one particular route, you can limit departures to a specific route by texting the Stop Number, ‘R’, then the route number. For example 10689R72 would return the next five route 72 services departing from stop number 10689.

Terms and Conditions of use for Transperth’s SMS service

Please read this information carefully:

• Transperth does not charge for its SMS service
  
• Transperth’s SMS service is NOT a premium service, so is available to all mobile phone users regardless of service provider.
  
• Transperth’s SMS service will operate through the Transperth InfoLine number 13 62 13 for Telstra, Optus and Virgin customers only.  Customers with other service providers will need to use 0429 332 211.
  
• SMS’s sent to Transperth’s SMS number will be charged your service provider's standard SMS rate. This will not be reimbursed by the Public Transport Authority (PTA). Consult your operator to further information on their specific charges.
  
• Information presented in this website is distributed by the Public Transport Authority as an information source only. Bus, train and ferry departure times are timetables of scheduled times and are approximate only. The PTA disclaims all responsibility for information contained in this website and all liability (including without limitation, liability in negligence) for all expenses, losses (including consequential loss), damages and costs you may incur as a result of the information being inaccurate or incomplete in any way for any reason. The PTA disclaims all liability for any damages arising from your access to or use of any material or part thereof from this website.
  
• SmartRider card balances are at least 24 hours behind due to time delays in transmitting the current day’s transactions.
  
• Transperth will only reply to ten SMS messages from any unique mobile number per day.
  
• Transperth advises that service information provided to passengers via SMS is drawn from timetabled service information and does not reflect service disruptions in place.
  
• Transperth accepts no responsibility for delays in SMS responses.  Like any SMS sent, response times are dependent on telecommunications network traffic, which is the responsibility of the various telecommunication operators.