Transperth - providing public transport services for the Perth metro area Transperth - providing public transport services for the Perth metro area

Contacting Transperth

Everything you need to know about connecting with us.

Phone

Service Contact Details
Transperth InfoLine 13 62 13 – Local call from a land line. Higher rates apply for mobiles and pay phones. Fares, timetables, ticketing, lost property, general enquiries and feedback.
Monday – Thursday - 5.00am to 12.30am 
Friday and Saturday - 5.00am to 2.00am 
Sunday and Public Holidays - 5.00am to 12.00am
Disability assistance Call via the National Relay Service -
TTY - 133 677
Voice Relay -  1300 555 727 		Ask for the Transperth InfoLine on 13 62 13 
Translation and interpreters 13 14 50  Ask for the Transperth InfoLine on 13 62 13
Interstate Transperth InfoLine (08)9428 1966   When calling from a state other than Western Australia you can dial this number.
Emergencies 08 9220 9999 Use this if you feel threatened or to report any incident a transit officer should attend, for example anti-social behaviour on a Transperth service.
Special assistance at stations 1800 800 022  - We answer calls from first service to last service, seven days a week.

For people with mobility issues or a vision impairment.
Call at least one hour in advance if you need special assistance at a train station.

 

Online

Service Contact Details
Feedback Feedback Form Supply feedback about our staff or services.
Lost Property Lost Property Form Report and recover valuables you may have left behind.
General Enquiries  General Enquiries Form For general comments or questions
Live Chat Live Chat

Monday - Sunday: 7.00am until 7.00pm
Public Holidays: 8.00am until 5.00pm

 

 

 

Infringement enquiries and payments

Service Contact Details
Online

Go to Infringements

Pay Online

For more detail on Infringements

To pay your infringement online

 
Mail 

Public Transport Authority
Transperth Train Operations
PO Box 383
Northbridge WA 6865

Enquiries and Payments

(cheques and money orders)
In person

At any Transperth InfoCentre. See InfoCentres for locations

TransWA booking office at East Perth Public Transport Centre or Armadale or Midland Train Stations

 Payments
Phone 08 9326 2615

Payments only
Mon - Fri excluding public holidays
8.30am - 4.30pm

Please note, it is a legal requirement that all appeals be submitted via the online form or in writing via regular mail.

 

In person

Service Contact
 Details
Transperth InfoCentres Go to Transperth InfoCentres
Retail Sales Outlets Go to Retail Sales Outlets SmartRider purchases only

Elizabeth Quay Ferry Kiosk Opening Hours


Location Opening Hours
Elizabeth Quay Ferry KioskElizabeth QuayMonday - Sunday: 8.30am - 4.00pm 
Public Holidays: 8.30am - 4.00pm (Excluding Christmas Day) 

Lost Property

How to report and recover valuables you may have left behind.

Go to Lost Property

Feedback

We're always improving, and we welcome feedback on and ideas for our services. Send us your feedback here.

Go to Feedback

SmartParker

Use your SmartRider to pay for parking at stations.

Learn about Parking

 

Infringements

How to pay or appeal your infringement notice.

Go to Fines and Infringements

Help us help you.
Please provide your name and
SmartRider number (if applicable) below.

Service Updates