How to delete My Account

You can submit a request to delete your account by either:

• Logging into your account and completing the form that appears at the bottom of this page.
• Logging into your account on the Transperth app and navigating to My Account > Manage My Profile > Delete Account
• or by submitting a feedback request through our online feedback form: Feedback (transperth.wa.gov.au)

Deleting your account will permanently remove your information from the Transperth app and website and will disable any email alerts you are subscribed to. You will also no longer be able to access AutoLoad or Bike Shelters. 

Please note that this process does not remove SmartRider registration information or transaction history data, and any SmartRider cards attached to this account will continue to be active.

Once your account has been deleted you will need to create a new account to manage your SmartRider card or reactivate any of the features listed above.

If your card has been lost or stolen, please contact the InfoLine on 13 62 13 to cancel it.
More information here: Lost or stolen SmartRider cards (transperth.wa.gov.au).

Instead of deleting your account would you like to:

• Disable email alerts
• Unlink a SmartRider
• Update your email address