Hotlisting means we protect the remaining balance and deactivate your card.
This can take up to 48 hours to take effect however the value on your card is protected from the time you report the card lost or stolen.
Transperth takes no responsibility for any actions/transactions occurring prior to the card being reported as lost or stolen so make sure you let us know as soon as you notice it’s gone so we can hotlist it.
Deactivation is permanent and irreversible meaning we cannot reactive your SmartRider.
Unfortunately there’s no protection for unregistered cards.