Transperth - providing public transport services for the Perth metro area Transperth - providing public transport services for the Perth metro area

Add value methods

Reloading your SmartRider, made simple.

How to add value to your SmartRider

Don’t have enough money on your SmartRider for another journey? Then it’s time to add value to your card. There are several different ways you can do this. If you set up Autoload, you’ll never run out of balance and you’ll receive a 20% discount off of most fares.

Type Description Cost
Autoload*

Autoload enables a direct debit to be made automatically when the balance on your card falls below a certain value. Available via My Account

Minimum - $20
Maximum - $250
Add-value machines Located at some train stations Minimum - $10
Maximum - $250
BPAY** Our Biller Code is on the front of your card. Your reference number is your SmartRider card number excluding the letters “SR”. Minimum - $20
Maximum - $250
On board buses and ferries Cash notes only. No change given. Minimum - $10
Maximum - $50
Transperth InfoCentres See the location of Transperth InfoCentres Minimum - $10
Maximum - $250
Authorised Retail Sales Outlets See the list of Retail Sales Outlets Minimum - $10
Maximum - $250

* If you choose to add value using any other method after activating Autoload, you will no longer receive the 20% discount. You will receive the 10% discount until your card reaches the low value threshold and value is added via Autoload.
We recommend that the Autoload amount should allow for at least 10 days of travel so there won't be a need for frequent Autoload transactions.

*You must present your card to a SmartRider tag on device within two weeks of making a BPAY payment or if you are expecting an Autoload activation, concession update or reimbursement.

**Passengers using BPAY should note that it may take up to five working days to transfer funds using BPAY. Your SmartRider will not be in credit until such time that money is actually transferred.

**You will not see the amount you have transferred on your SmartRider balance until after you next tag on.

**You must present your card to a SmartRider tag on device within two weeks of making a BPAY payment. if you are expecting an Autoload activation, concession update or reimbursement you should tag on to a device within a week.

 Students and Seniors

If you haven’t added value to your card previously you will need to do so using an in person method by:

  • Visiting a Retail Sales Outlet or InfoCentre
  • Using an Add Value Machine
  • On board a bus (cash only).

Do not add value using Bpay, this method will not assist in adding initial funds on your SmartRider.

Add-Value Machine Locations

Stations with Add-Value Machines

  • Perth Busport
  • Perth Station
  • Perth Underground Station

Armadale/ Thornlie Line

  • Armadale Station
  • Thornlie Station

Fremantle Line

  • Fremantle Station
  • Subiaco Station

Joondalup Line

  • Clarkson Station
  • Joondalup Station
  • Stirling Station
  • Warwick Station
  • Whitfords Station

Mandurah Line

  • Aubin Grove
  • Cockburn Central Station
  • Elizabeth Quay Bus Station
  • Elizabeth Quay Station
  • Mandurah Station
  • Murdoch Station
  • Rockingham Station

Midland Line

  • Bassendean Station
  • Midland Station

 

SmartRider Benefits

Save 20%

Get a 20% discount off fares with SmartRider Autoload.

Learn about Autoload.


SmartParker

Use your SmartRider to pay for parking at stations.

Learn about Parking

 

Frequently Asked SmartRider Questions

What if I lose my SmartRider card?
If you’ve registered your SmartRider and it’s lost or stolen we can transfer your remaining balance to your new card. Unfortunately there’s no protection for unregistered cards. Make sure you let us know as soon as you notice it’s gone so we can hotlist it. For more info go to Lost or Stolen Cards.
How do I tag on and off?
At the start and end of each journey, place your SmartRider card over the picture of the card on a card reader on the bus, on the ferry or at the train station. A beep and green light confirms a successful tag on or tag off. When you tag on, the card reader will display your remaining balance. When you tag off, the card reader will display the amount of the fare deducted and your remaining balance. For more information go to Using SmartRider.
How do I check my SmartRider balance?
There are a number of ways to check your balance. Go to Check SmartRider Balance.
Who is eligible for the student fare?
If you’re a primary or secondary school student you can use the Student SmartRider. You’ll get the student fare for any journey Monday – Friday during the school year and concession fares on the weekend and during the Christmas school holidays.
How do I register my SmartRider card?
There are a number of ways you can register your SmartRider. For details go to Register SmartRider.
What is Autoload?
Autoload enables a direct debit to be made automatically from a nominated bank account or credit card to your SmartRider when the balance on your card falls below the low-value threshold of $6 for standard users and $3 for concession users. Register for Autoload through My Account
More information on Autoload can be found here.
Can I use my Digital Wallet as proof of concession?
If you have a Health Care Card or Pensioner Card you can provide proof of your concession entitlement by showing the card on your phone through Centrelink's Digital Wallet.
What is a pending action?
A pending action is a change/update that is waiting to be applied to your SmartRider.

Your SmartRider stores information including your concession status, Autoload status and card balance. When we need to update this information, a pending action is created so that the information on the card can be updated.

Pending actions are generally available to your SmartRider the day following their creation, except BPAY which can take several days to become available. For example if you activate Autoload online through My Account today Autoload will be available to be applied to your card tomorrow.

In order to update your card with this new information you are required to tag on. We recommend that you travel within a week of the pending action being created. Alternatively, if you do not need to travel, you can tag on, wait 15 seconds, and then tag off (preferably at any train station).

This will ensure that the update is applied to your SmartRider. If you do not travel/ tag on in the first week, or if it has been over two weeks since you last used the card, it is possible that the pending action will not be applied to your SmartRider on the first try. If this is the case please contact Transperth InfoLine at least one day prior to travelling again, or tag your SmartRider on and off over two to three consecutive days. 

Please contact the Transperth InfoLine (13 62 13) if you have trouble applying a pending action.
My Autoload won't activate
Autoload is designed to activate even if the card is new and you have no previous balance on the card, though unfortunately there can be instances where this doesn’t occur. If this happens to you please contact the InfoLine on 13 62 13 or visit an InfoCentre in Perth.
Why does the balance come off my card when Autoload fails?
When you tag on under the low value threshold we will add the value of your Autoload onto your card immediately, under the assumption we will be able to get this value from your credit or debit card within the next 24-48 hours. If, for whatever reason, we are unable to access those funds your Autoload will be disabled and the value that was credited to your card will be removed.

In order to add value to your SmartRider balance, you will need to use alternative ‘add value’ methods until you can check your details and reactivate your Autoload.
Why isn't the SmartRider system live?
The SmartRider system is currently a card based system, where the information from your travel is stored on your card. Unfortunately we are unable to keep the Transperth website and app immediately up to date with every transaction that occurs.

The system takes between 12 and 24 hours for your latest transactions and any changes to appear online.
Will removing a SmartRider from my account hotlist the card?
No, this will simply mean that it is no longer linked to that particular My Account.

Any Autoload, SmartParker or Bike Shelter registrations will remain active on the SmartRider card.

If you would like to report your card as lost or stolen and have it hotlisted please contact the InfoLine on 13 62 13.
How do I order a replacement card while I am still in school?
If you damage or lose your SmartRider you will need to order a new SmartRider.

You will need to go through the same process as when you received your initial SmartRider card.

For example, if your card was issued by your school you will need to speak to your school to order a new one. Or if you ordered your card through the online system you can also order your replacement here.
My highschool SmartRider has an expiry date, what does this mean?
This expiry date relates to the concession entitlement to the student fare you receive while you are in high school. Once the expiry date passes your SmartRider will revert to a standard SmartRider and you will be charged standard fares.

Before this date you can apply to have a new concession on your card, such as a Health Care Card or tertiary concession if you are continuing your studies at an eligible institution.
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