At Bayswater, Warwick and Joondalup Stations, and the Perth Busport.  

SmartRider Hub. 

As the new machines will now offer more than just adding value, and the passengers can buy new SmartRiders, we developed a name that provides more than just the ‘add value’ functionality.

The new machines feature a modern design, boasting an improved user experience with a vibrant colour screen and enhanced navigation. Additionally, these machines offer the convenience of purchasing a new SmartRider card directly.

SmartRiders will be available for $10 each, and you will be required to load a minimum of $10 onto your card during the purchase.

Yes, you can purchase a new SmartRider from these machines. The cards will be available for $10 each, and it's necessary to load a minimum of $10 onto your SmartRider during the purchase process.

No, the SmartRider Hub will only sell Standard SmartRiders. To purchase a concession SmartRider, which requires proof of concession, you will need to follow the existing purchase process. 

Yes, the SmartRider Hub will offer the ability to add value using cash, however, please note that coins will not be accepted. 

There are two types of SmartRider Hubs:

• Accepts credit/debit and contactless payments only. 
• Accepts cash, credit/debit card, and contactless payments.

The new payment terminal exclusively accepts Mastercard and Visa cards with chips. Older EFTPOS cards and those with magnetic strips will not be compatible. These machines will support contactless payments only and entering a PIN will not be required. We currently do not accept American Express, Discover, JCB and UnionPay. 

Yes, the SmartRider Hub will feature updated technology compared to the original Add Value Machines. This enhanced technology allows you to conveniently add value by simply tapping your credit/debit card or mobile device for payment.

The new SmartRider Hub will replace the current devices at their current locations and soon be installed at all the new stations, including those on the Airport Line. 

The updated validators have a modern design with significantly larger screens, making it easier for passengers to read. The new validators will also enable you to tap on and off with your contactless Visa and Mastercard debit or credit cards, including those in your digital wallet, once the back-office system for this has been implemented. This will be done in a future stage of the upgrade.

New validators are currently installed on our ferries, selected bus routes as well as along the Joondalup and Mandurah lines. Installation on the remaining lines will occur in phases, following the successful deployment on the Joondalup and Mandurah lines.

An exact completion date for the SmartRider Upgrade Project cannot be confirmed due to complexities in the phased rollouts and associated rigour required during testing. Functionality will be rolled out in stages throughout 2024-25, and passengers will be given ample notice before any changes take effect.

Progress updates will be posted on this page as the upgrade progresses. For the latest information about Transperth ticketing, SmartRider, and Autoload, please visit the Transperth website.

Please call our Transperth InfoLine on 13 62 13.