Autoload enables a direct debit to be made automatically from a nominated bank account or credit card to your SmartRider card account when the balance on your card falls below the low-value threshold of $6 (standard users) and $3 (concession users).
Once Autoload is activated you will begin receiving the 20% discount.
When the value on your SmartRider goes below the low-value threshold amount, your SmartRider will automatically reload. After the funds have been added to your SmartRider we will withdraw the amount from your bank account or credit card. Deductions normally occur within 48 hours.
The Autoload amount that you nominate can be no less than $20 and no more than $250.
Transperth recommends that the nominated Autoload amount should allow for at least 10 days of travel as this will overcome the need for frequent Autoload transactions.
The first Autoload transfer will only occur when the value on your SmartRider reaches the relevant low-value threshold amount. However, the activation of your 20% Autoload discount occurs as soon as your application is processed.
When Autoload is active and you choose to add value to your card using another reload method, the 20% discount will be removed and you will receive the 10% discount. The 10% discount will apply until the low-value threshold is reached and Autoload adds value to your card, the 20% discount will then reactivate.
When you activate Autoload, it is your responsibility to ensure the account or card details are correct and you have sufficient funds to cover your travel. Failure to do so may result in Autoload being permanently disabled for your card.
Follow the steps below to start saving:
- Log in to My Account using the Transperth website or app
- Add your SmartRider to your account
- Select Manage Autoload
- Wait 24 hours while we process your Autoload request
- Tag on and off with your SmartRider within the next five days to activate Autoload
- Your Autoload will then activate and be available on your SmartRider.
If you are not able to tag your card on within 5 days please contact the Transperth call centre on 13 62 13, at least 24 hours before you travel again.