Hotlisting means we protect the remaining balance and deactivate your card.
This can take up to 48 hours to take effect. We are unable to reimburse any value used on your card between the time you hotlist it and the actual hotlist occurring.
Deactivation is permanent and irreversible meaning we can not reactive your SmartRider.
Make sure you let us know as soon as you notice it’s gone so we can hotlist it.
Unfortunately there’s no protection for unregistered cards.