Checking your SmartRider balance

Here’s how you can find out how much value you have remaining on your SmartRider card at anytime.

There are a number of ways you can check your SmartRider balance, but there are a few things you should know.

Any time you check your balance via My Account, the Transperth app, SMS or the InfoLine, your balance will be up to 24 hours (one day) behind.

However, the live balance of your card is available if you're checking it at an InfoCentre, RSO, when tagging on or off, or using an add value machine.

You can find more information on each method below.

When you tag on and off

You can see your SmartRider card balance on the screen when you tag on or off.


Add-value machines

Place your card on the SmartRider card holder. The machine will display your card balance.


Transperth InfoLine

Call the Transperth InfoLine. Please note that information about balances via the Transperth InfoLine are at least one day behind the true balance on your SmartRider card.


Retail Sales Outlets

Staff at a Retail Sales Outlet can tell you what your card’s balance is.


Transperth InfoCentres

Staff at a Transperth InfoCentre can tell you what your card’s balance is.


Online

If you have registered your SmartRider card, you can check your balance by logging into My Account.


Transperth App

Sign into My Account on the app and check the balance on your registered SmartRider.

SMS

Text your SmartRider card number (the nine digits after the SR letters) and we will reply with your SmartRider balance. You should text 13 62 13 for Telstra and Optus customers only. Other customers will need to use 0456 13 62 13 instead. 

Find out more about SMS services.

SmartRider Benefits

Save 20%

Get a 20% discount off fares with SmartRider Autoload.

Learn about Autoload.


SmartParker

Use your SmartRider to pay for parking at the station.

Learn about Parking.


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