Contacting Transperth

Everything you need to know about connecting with us.


Service Contact Details
Transperth InfoLine 13 62 13 – Local call from a land line. Higher rates apply for mobiles and pay phones. Fares, timetables, ticketing, lost property, general enquiries and feedback.
Monday – Thursday - 5.00am to 12.30am 
Friday and Saturday - 5.00am to 2.00am 
Sunday and Public Holidays - 5.00am to 12.00am
Disability assistance Call via the National Relay Service -
TTY - 133 677

Voice Relay -  1300 555 727
Ask for the Transperth InfoLine on 13 62 13 
Translation and interpreters 13 14 50  Ask for the Transperth InfoLine on 13 62 13
Interstate Transperth InfoLine (08)9428 1966   When calling from a state other than Western Australia you can dial this number.
Emergencies 08 9220 9999 Use this if you feel threatened or to report any incident a transit officer should attend, for example anti-social behaviour on a Transperth service.
Special assistance at stations 1800 800 022  - We answer calls from first service to last service, seven days a week.

For people with mobility issues or a vision impairment.
Call at least one hour in advance if you need special assistance at a train station.

PTA out-of-hours work 13 62 13

If you would like more information or have any questions about upcoming out-of-hours work near you, please email, or call 13 62 13.



Service Contact Details
Feedback Feedback Form Supply feedback about our staff or services.
SmartRider Query SmartRider Query Submit enquiry relates to your SmartRider card.
Lost Property Lost Property Form Report and recover valuables you may have left behind.
General Enquiries  General Enquiries Form For general comments or questions
Live Chat Live Chat

Monday - Sunday: 7.00am until 7.00pm
Public Holidays: 8.00am until 5.00pm

Delete My Account Delete My Account Info For information on deleting your Transperth My Account




Infringement enquiries and payments

Service Contact Details

Go to Infringements

Pay Online

For more detail on Infringements

To pay your infringement online



Public Transport Authority
Transperth Train Operations
PO Box 383
Perth WA 6849

Enquiries and Payments

(cheques and money orders)

In person

At any Transperth InfoCentre. See InfoCentres for locations

TransWA booking office at East Perth Public Transport Centre or Armadale or Midland Train Stations

Phone 08 9326 2615

Enquiries only
Mon - Fri excluding public holidays
8.30am - 4.30pm

Please note, it is a legal requirement that all appeals be submitted via the online form or in writing via regular mail.


In person

Service Contact
Transperth InfoCentres Go to Transperth InfoCentres
Retail Sales Outlets Go to Retail Sales Outlets SmartRider purchases only

Elizabeth Quay Ferry Kiosk Opening Hours

Location Opening Hours
Elizabeth Quay Ferry KioskElizabeth QuayMonday - Sunday: 8.30am - 4.00pm 
Public Holidays: 8.30am - 4.00pm (Excluding Christmas Day) 

Lost Property

How to report and recover valuables you may have left behind.

Go to Lost Property


We're always improving, and we welcome feedback on and ideas for our services. Send us your feedback here.

Go to Feedback


Use your SmartRider to pay for parking at stations.

Learn about Parking



How to pay or appeal your infringement notice.

Go to Fines and Infringements

Service Updates