Welcome to Transperth's online feedback form. Please complete the following form to register your feedback on Transperth, its people and the services it provides. Please note we will not respond to any feedback which contains sexist, racist or any other anti-social comments.
To dispute an infringement, you can lodge an appeal here.
Please complete all the required fields to ensure Transperth can contact you regarding your feedback. In accordance with the PTA complaints handling policy, anonymous feedback (indicated by entering a dash into the required fields) will be forwarded to the relevant area for actioning where sufficient information has been provided to facilitate investigation. Please allow up to 5 business days for a response.
Collection statement
When you use this form, the Public Transport Authority (PTA) collects the personal information you provide and the information in your feedback. This collection is subject to the Privacy and Responsible Information Sharing Act 2024 and our Privacy Statement.
We collect your name, contact details and address so we can receive, assess and respond to your feedback; investigate and address service issues; improve our services; and for related record-keeping, reporting and quality assurance activities.
Providing information through this form is voluntary. However, if you do not provide enough information, we may be unable to properly review your feedback or contact you about it.
Your information may be used and disclosed within the PTA and, where necessary, to contractors and service providers (for example, transport operators and organisations that help us manage customer feedback) so your feedback can be actioned. We may also disclose information where required or authorised by law.
Information provided to PTA is subject to the Freedom of Information Act 1992. You can request access to, or correction of, personal information we hold about you by contacting us. Our privacy practices are explained in the PTA Privacy Statement available at: Privacy and Transperth Privacy Statement.