Lost something?
If you’ve lost an item while using our services, you can call the Transperth InfoLine on 13 62 13 or submit an enquiry using the Lost Property form below. Once you contact us, we’ll check our records to see if we have your item. If we do, we’ll reach out to arrange a time and place for collection.
Lost property is securely stored off site, so you’ll need to arrange an appointment in advance to collect your lost property. Without an appointment, we may not be able access your item. Our Customer Service team will help you arrange a time to collect your item.
Please note that you must bring photo identification to collect your item, such as a driver’s license, so we can ensure it is returned to its rightful owner.
We hold lost items for 30 days, after which they are disposed of. Transperth disposes of unclaimed lost property as sustainably as possible.
Lost your SmartRider? Head to Lost or stolen SmartRiders for details.
Urgent items
If your lost item is urgently needed, such as medication, your wallet, or legal documents, call the Transperth InfoLine. We give priority to such items.
Found something?
If you’ve found lost property, please hand it to the nearest Transperth staff member so it can be recorded in our system and returned to its owner. If you’re unsure where to hand it in, you can contact the Transperth InfoLine.
Lost Property Form
Collection statement
When you use this form or claim lost property, the Public Transport Authority (PTA) collects your personal information, including your name, contact details and information about your lost item or claim. This collection is subject to the Privacy and Responsible Information Sharing Act 2024 and the PTA’s Privacy Statement and is collected for the purposes of identifying lost property, managing lost property claims, recording the return of lost property, and contacting you to arrange or confirm its return.
Providing information is voluntary. However, if you do not provide the requested information, or if the information provided is incomplete or inaccurate, the PTA may not be able to identify, return or release lost property to you.
Your information may be used and disclosed within the PTA and, where necessary, to third party contractors and service providers for the purposes of managing lost property, identifying lost items, contacting you in relation to your enquiry or claim, and confirming property return.
Information provided to the PTA is subject to the Freedom of Information Act 1992. You can request access to, or correction of, personal information we hold about you by contacting us. Please view the PTA Privacy Statement at Privacy or contact privacy@pta.wa.gov.au for more information.