Important things to know when activating Autoload.

How Autoload works

Autoload enables a direct debit to be made automatically from a nominated bank account or credit card to your SmartRider card account when the balance on your card falls below the low-value threshold of $6 (standard users) and $3 (concession users). Once Autoload is activated you will begin receiving the 20% discount.

When the value on your SmartRider goes below the low-value threshold amount, your SmartRider will automatically reload. After the funds have been added to your SmartRider we will withdraw the amount from your bank account or credit card. Deductions normally occur within 48 hours.

The Autoload amount that you nominate can be no less than $20 and no more than $250.

Transperth recommends that the nominated Autoload amount should allow at least 10 days travel. This will overcome the need for frequent Autoload transactions.

The first Autoload transfer will only occur when the value on your SmartRider reaches the relevant low-value threshold amount. However the activation of your 20% Autoload discount occurs as soon as your application is processed.

When Autoload is activated and you choose to add value to your card using another reload method, the 20% discount will be removed and you will receive the 10% discount .The 10% discount will apply until the low-value threshold is reached and Autoload adds value to your card, the 20% discount will then reactivate. 

When you activate Autoload it is your responsibility to ensure the account or card details are correct and you have sufficient funds to cover your travel.  Failure to do so may result in Autoload being permanently disabled for your card.

Autoload can be activated by logging into My Account. Once Autoload is activated online it can take up to 48 hours to take effect on your card. You must present your card to a SmartRider tag on device within two weeks of activation to finalise the process.


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Get a 20% discount off fares with SmartRider Autoload.

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Frequently Asked SmartRider Questions

What if I lose my SmartRider card?
If you’ve registered your SmartRider and it’s lost or stolen we can transfer your remaining balance to your new card. Unfortunately there’s no protection for unregistered cards. Make sure you let us know as soon as you notice it’s gone so we can hotlist it. For more info go to Lost or Stolen Cards.
How do I tag on and off?
At the start and end of each journey, place your SmartRider card over the picture of the card on a card reader on the bus, on the ferry or at the train station. A beep and green light confirms a successful tag on or tag off. When you tag on, the card reader will display your remaining balance. When you tag off, the card reader will display the amount of the fare deducted and your remaining balance. For more information go to Using SmartRider.
How do I check my SmartRider balance?
There are a number of ways to check your balance. Go to Check SmartRider Balance.
Who is eligible for the student fare?
If you’re a primary or secondary school student you can use the Student SmartRider. You’ll get the student fare for any journey Monday – Friday during the school year and concession fares on the weekend and during the Christmas school holidays.
How do I register my SmartRider card?
There are a number of ways you can register your SmartRider. For details go to Register SmartRider.
What is Autoload?
Autoload enables a direct debit to be made automatically from a nominated bank account or credit card to your SmartRider when the balance on your card falls below the low-value threshold of $6 for standard users and $3 for concession users. Register for Autoload through My Account
Can I use my Digital Wallet as proof of concession?
If you have a Health Care Card or Pensioner Card you can provide proof of your concession entitlement by showing the card on your phone through Centrelink's Digital Wallet.
What is a pending action?
A pending action is a change/update that is waiting to be applied to your SmartRider.

Your SmartRider stores information including your concession status, Autoload status and card balance. When we need to update this information, a pending action is created so that the information on the card can be updated.

Pending actions are generally available to your SmartRider the day following their creation, except BPAY which can take several days to become available. For example if you activate Autoload online through My Account today Autoload will be available to be applied to your card tomorrow.

In order to update your card with this new information you are required to tag on. We recommend that you travel within a week of the pending action being created. Alternatively, if you do not need to travel, you can tag on, wait 15 seconds, and then tag off (preferably at any train station).

This will ensure that the update is applied to your SmartRider. If you do not travel/ tag on in the first week, or if it has been over two weeks since you last used the card, it is possible that the pending action will not be applied to your SmartRider on the first try. If this is the case you will need to travel or tag your SmartRider on and off over two to three consecutive days.

Please contact the Transperth InfoLine (13 62 13) if you have trouble applying a pending action.
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