Complaints and Comments

Web Site

Commentline Online Response Form
Welcome to Transperth Customer Feedback. Please complete the following form to register your feedback. Please note we will not respond to any feedback which contains sexist, racist or any other anti-social comments.
1. First name
Please note that this is a required field.	*
2. Surname
Please note that this is a required field.	*
3. Address
Please enter your address if it is relevant to the complaint or comment you are submitted.	*
4. Suburb
Please note that this is a required field.	*
5. Postcode
Please note that this is a required field.	*
6. Preferred contact phone number
Please note that this is a required field.	*
7. Alternative contact phone number
Please leave an alternative phone number if you wish.
8. Email address
Please note that this is a required field.	*
9. SmartRider number (SR)
This nine-digit number is is located in the top right hand corner of your SmartRider card (number only - no spaces).
10. Feedback type
Please note that this is a required field.
11. Applicable transport categories
Please note that this is a required field.	Bus Train Ferry SmartRider Website InfoLine or InfoCentres Other
12. Bus route number
If your feedback is not regarding a bus route, please leave this field blank
13. Bus registration number
If your feedback is not regarding a bus, please leave blank (numbers only)
14. Train line
If your feedback is not regarding a train, please leave blank.
15. Rail car number
This number is identified inside rail cars above the drive cab and on the front and rear carriage exterior. If your feedback is not regarding a train, please leave blank.
16. Incident date

17. Incident time
Time needs to be accurate in order to investigate the incident. Please use 24hr time or specify am or pm.
18. Incident location
Street name / cross street / suburb OR landmark OR bus stop number OR train station OR ferry terminal. Leave blank if your feedback is not service related.
19. Direction of travel
Which direction were you headed OR what was your destination OR were you travelling inbound or outbound? Leave blank if your comments are not service related.
20. Do you require a response to your feedback?
Responses may take up to 7 days. Please call the Transperth InfoLine on 13 62 13 to report any urgent issues.
21. Details of comment or complaint
Please provide clear and concise details regarding the feedback you wish to lodge. Please note that this is a required field.	*

Click here to submit your feedback


		If you would like to review our Complaints Handling Policy, you can view it below: Complaints Handling Policy

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