Frequently Asked Questions

The best place to get up-to-date information on services is on our website: transperth.wa.gov.au/Service-Updates or by signing up to receive My Alerts via email. Live train times are also available on the homepage of our website.

You can find timetables for all of our services listed on our website: transperth.wa.gov.au/Timetables. You can also use the JourneyPlanner to plan a specific journey.

Sign up to My Alerts via our website to receive email notifications of any changes or disruptions to your selected services. You can also follow us on Twitter to receive live disruption information.

You can buy a SmartRider card at any Transperth InfoCentre (situated at Elizabeth Quay Bus Station, Perth Busport, Perth Station, and Perth Underground), or at a Retail Sales Outlet, all of which are listed on our website: transperth.wa.gov.au/smartrider/retail-outlets.

If you’ve registered your SmartRider and it’s lost or stolen, we can transfer your remaining balance to your new card. Unfortunately, there’s no protection for unregistered cards. Make sure you let us know as soon as you notice it’s gone by filling out a form on our website or calling 13 62 13, so we can hotlist it. Hotlisting means we protect the remaining balance and deactivate your card, which can take up to 48 hours.

If you find yourself in this situation, please call the InfoLine on 13 62 13, and they will issue a reimbursement if the malfunction has been confirmed.

Passengers using BPAY should note that it may take up to five working days to transfer funds using BPAY. To ensure you aren’t caught out, we suggest activating Autoload, which enables a direct debit to be made automatically when the balance on a card falls below the low-value threshold of $6 (standard users) and $3 (concession users).

Add value machines are located at our train stations. You can also add value to your SmartRider when you board the bus or ferry, at our InfoCentres and at authorised retail outlets. To ensure you’re not caught out, we recommend activating Autoload, which enables a direct debit to be made automatically when the balance on a card falls below the low-value threshold of $6 (standard users) and $3 (concession users). Learn more here: transperth.wa.gov.au/SmartRider/Using-SmartRider/Add-Value-Methods

Children aged four years and younger can travel on all of our services for free.

If you don’t have a SmartRider, you can purchase a cash ticket and Pay ‘n’ Display at all stations excluding Claremont, Fremantle, Murdoch and Swanbourne, which are SmartRider only stations.

Paying for parking with your SmartRider and using SmartParker is the easiest way to pay for parking. As you leave your car and head to the station, simply tag on at the SmartParker machine near the station entrance and continue on your journey.
Learn more here: transperth.wa.gov.au/parking

The app is free to download via Google Play or the App Store.

The Transperth mobile app was built using a newer journey planning platform, which was based on Google standards. As a result, it calculates times differently than the older software used by our website and call centre, which are still in the process of being updated.

Please note that all journey options provided to you via JourneyPlanner will be valid. The differences can often be decreased by adjusting some of the options, such as your walking speed.

Download our app through Google Play or the App Store to track your bus, train or ferry live.

In order to move large numbers of passengers, we operate a huge number of trains from Perth Stadium Station. However, there is only one section of track between Perth and Perth Stadium Station, which means that all four train lines need to run on the same section. Trains cannot depart the station until there is a safe amount of space on the tracks, which is why there can be delays in departing.

Yes. Transperth travel to and from the Stadium is included in your ticket for three hours either side of the event. More information on Transperth services for events can be found here: transperth.wa.gov.au/Journey-Planner/Events

For lost property enquiries, call the InfoLine on 13 62 13 or fill out an online form so we can ensure your item makes its way back to you, should it turn up: transperth.wa.gov.au/contact-us/lost-property

Please hand the item to the nearest Transperth staff member and we will return it to the owner.

So that we can ensure your feedback goes to the right department, please complete the feedback form on our website: transperth.wa.gov.au/contact-us/feedback

For general enquiries, please call our InfoLine on 13 62 13. For disability assistance, translation or interpreters, emergencies or to receive special assistance at stations, you can find the full list of contact numbers on our website: transperth.wa.gov.au/Contact-Us

At most times, you’re welcome to bring your bike with you on our train network. The exceptions are the three city stations during morning and afternoon peak times, inbound trains during the morning peak, and outbound trains during the afternoon peak. Unfortunately, bikes are not allowed on buses.

If you receive a fine and feel it has been done in error, don’t be alarmed. You have the option to lodge an appeal online: transperth.wa.gov.au/Contact-Us/Fines-and-Infringements/Your-Infringement

For special assistance, please call 1800 800 022 at least one hour before you travel and we will organise for someone to meet you at your departure point.