Contacting Transperth

Everything you need to know about connecting with us.


Service Contact Details
Transperth InfoLine 13 62 13 – Local call from a landline. Higher rates apply for mobiles and pay phones. Fares, timetables, ticketing, lost property, general enquiries and feedback.
Monday – Thursday - 5.00am to 12.30am 
Friday and Saturday - 5.00am to 2.00am 
Sunday and Public Holidays - 5.00am to 12.00am
 Disability assistance TTY via the National Relay Service - 133 677
Speak and Listen -  1300 555 727
 Ask for the Transperth InfoLine on 13 62 13 
 Translation and interpreters 13 14 50  
 Interstate Transperth InfoLine (08) 9428 1966   When calling from a state other than Western Australia you can dial this number.
Emergencies 08 9220 9999 Use this if you feel threatened or to report any incident a transit officer should attend, for example anti-social behavior on a Transperth service.
Special assistance at stations 1800 800 022  - We answer calls from first service to last service, seven days a week.

For people with mobility issues or a vision impairment.
Call at least one hour in advance if you need special assistance at a train station.


Service Contact Details
Feedback Feedback Form Supply feedback about our staff or services.
Lost Property Lost Property Form Report and recover valuables you may have left behind.
General Enquiries General Enquiries Form For general comments or questions

Infringement enquiries and payments

Service Contact Details
Email Infringement enquiries only

Go to Infringements

Pay Online

For more detail on Infringements

To pay your infringement online



Public Transport Authority
Transperth Train Operations
PO Box 383
Northbridge WA 6865

Enquiries and Payments

(cheques and money orders)


08 9326 2615

Please note that it is a legal requirement that all appeals be submitted either in writing via regular mail or email  

Enquiries and Payments
Mon - Fri excluding public holidays
8.30am - 4.30pm
In person

At any Transperth InfoCentre. See InfoCentres for locations

TransWA booking office at East Perth Public Transport Centre or Armadale or Midland Train Stations


In person

Service Contact
Transperth InfoCentres Go to Transperth InfoCentres
Retail Sales Outlets Go to Retail Sales Outlets SmartRider purchases only

Lost Property

How to report and recover valuables you may have left behind.

Go to Lost Property


We're always improving, and we welcome feedback on and ideas for our services. Send us your feedback here.

Go to Feedback


Going to a concert or sport event? We can help you avoid the parking and traffic hassles associated with major events.

Go to Events


You can use your SmartRider card to pay for parking at some stations.

Learn about Parking

Service Updates