Add value methods

Reloading your SmartRider, made simple.

How to add value to your SmartRider

Don’t have enough money on your SmartRider for another journey? Then it’s time to add value to your card. There are several different ways you can do this. If you set up Autoload, you’ll never run out of balance and you’ll receive at 25% discount off of most fares.

Type Description Cost
Autoload*

Autoload enables a direct debit to be made automatically when the balance on your card falls below a certain value. Available via My Account

Minimum - $20
Maximum - $250
Add-value machines
Located at train stations
Minimum - $10
Maximum - $250
BPAY** Our Biller Code is on the front of your card. Your reference number is your SmartRider card number excluding the letters “SR”. Minimum - $20
Maximum - $250
On board buses and ferries Cash notes only. No change given. Minimum - $10
Maximum - $50
Transperth InfoCentres See the location of Transperth InfoCentres Minimum - $10
Maximum - $250
Authorised Smart Rider Retail Outlets See the list of Retail Sales Outlets Minimum - $10
Maximum - $250

* If you choose to add value using any other method after activating Autoload, you will no longer receive the 25% discount. You will receive the 15% discount until your card reaches the low value threshold and value is added via Autoload.
We recommend that the Autoload amount should allow for at least 10 days travel so there won't be a need for frequent Autoload transactions.

*You must present your card to a SmartRider tag on device within two weeks of making a BPAY payment or if you are expecting an Autoload activation, concession update or reimbursement.

**Passengers using BPAY should note that it may take up to five working days to transfer funds using BPAY. Your SmartRider will not be in credit until such time that money is actually transferred.

**You will not see the amount you have transferred on your SmartRider balance until after you next tag on.

**You must present your card to a SmartRider tag on device within two weeks of making a BPAY payment or if you are expecting an Autoload activation, concession update or reimbursement.


SmartRider Benefits

SmartRider gives you a 25% discount off all fares, except the DayRider and student fare, when you use Autoload.

Learn about Autoload

Parking

You can use your SmartRider card to pay for parking at some stations.

Learn about Parking


Frequently Asked SmartRider Questions

What if I lose my SmartRider card?
If you’ve registered your SmartRider and it’s lost or stolen we can transfer your remaining balance to your new card. Unfortunately there’s no protection for unregistered cards. Make sure you let us know as soon as you notice it’s gone so we can hotlist it. For more info go to Lost or Stolen Cards.
How do I tag on and off?
At the start and end of each journey, place your SmartRider card over the picture of the card on a card reader on the bus, on the ferry or at the train station. A beep and green light confirms a successful tag on or tag off. When you tag on, the card reader will display your remaining balance. When you tag off, the card reader will display the amount of the fare deducted and your remaining balance. For more information go to Using SmartRider.
How do I check my SmartRider balance?
There are a number of ways to check your balance. Go to Check SmartRider Balance.
Who is eligible for the student fare?
If you’re a primary or secondary school student you can use the Student SmartRider. You’ll get the student fare for any journey Monday – Friday during the school year and concession fares on the weekend and during the Christmas school holidays.
How do I register my SmartRider card?
There are a number of ways you can register your SmartRider. For details go to Register SmartRider.
What is Autoload?
Autoload enables a direct debit to be made automatically from a nominated bank account or credit card to your SmartRider when the balance on your card falls below the low-value threshold of $6 for standard users and $3 for concession users. Register for Autoload through My Account
Can I use my Digital Wallet as proof of concession?
If you have a Health Care Card or Pensioner Card you can provide proof of your concession entitlement by showing the card on your phone through Centrelink's Digital Wallet.
What is a pending action?
A pending action is a change/update that is waiting to be applied to your SmartRider.

Your SmartRider stores information including your concession status, Autoload status and card balance. When we need to update this information, a pending action is created so that the information on the card can be updated.

Pending actions are generally available to your SmartRider the day following their creation, except BPAY which can take several days to become available. For example if you activate Autoload online through My Account today Autoload will be available to be applied to your card tomorrow.

In order to update your card with this new information you are required to tag on. We recommend that you travel within a week of the pending action being created. Alternatively, if you do not need to travel, you can tag on, wait 15 seconds, and then tag off (preferably at any train station).

This will ensure that the update is applied to your SmartRider. If you do not travel/ tag on in the first week, or if it has been over two weeks since you last used the card, it is possible that the pending action will not be applied to your SmartRider on the first try. If this is the case you will need to travel or tag your SmartRider on and off over two to three consecutive days.

Please contact the Transperth InfoLine (13 62 13) if you have trouble applying a pending action.
Service Updates