Safety

Background

About 50 million initial passenger boardings are made on the Transperth network every year and despite the relatively low incidence of reported and unreported crime, some passengers have genuine concerns for their safety when using public transport. This is particularly relevant at night when passengers are using trains or waiting at stations.

These concerns may arise from common experiences such as being stared or sworn at or witnessing someone else being victimised. Perceptions gained through the media or other people's accounts of their own experiences can also cause concerns. On some occasions security incidents occur on a vehicle, at bus or train stations or with individuals throwing objects at a passing bus or train. Passenger safety is a very high priority with Transperth. In addition to the safety initiatives in place, Transperth annually monitors passenger perceptions of safety and service.

Providing information to passengers

Transperth believes 'journey planning' is an essential component of any journey and encourages passengers to think about their travel plans prior to departure.

By ensuring that your timetables are current and that return trips are planned in advance, you can avoid unnecessary delays. It's also a good idea to get to know your area and the kind of public transport services available.

Transperth is also considering your safety and security in other ways:

Working with young people

Young people are major users of public transport, but are perceived by many to be a source of problems. Transperth research shows that, in fact, young people are also victims of crime - by adults as well as by other young people.

Transperth participates in University Open Days, sponsors a range of youth-orientated events and undertakes a range of communication aimed specifically at this age group to help discourage unsafe and anti-social behaviour on our public transport network.

Special after-hour services

Transperth also provides a Night Alight service on all bus routes (including limited stop services) operating after 7.00pm each day. Passengers can be dropped off anywhere along the bus route, except places where stopping the bus would create a traffic hazard. This helps locate passengers closer to their destination and reduces the distance they have to walk in poorly-lit areas.

Transperth special football services that operate during the regular AFL season (including pre-season competitions where applicable) will only pick up and set down at identified points along their route and do not form part of Transperth's Night Alight policy.

Transperth also operates late-night train services at 1.00am and 2.00am on Friday and Saturday nights. These services are very popular and provide a cheaper alternative to taxis as a way to finish a night in the city.

NightRider 

NightRider is Transperth's late night bus service and your ticket home after a big night out in Fremantle and Northbridge.

Fremantle NightRider

Three separate NightRider bus services leave Fremantle Train Station, then Fremantle Markets, South Tce every hour on Saturday night from 1:00am until 4:00am. Each NightRider bus service offers you an efficient, economical and reliable way of getting home, with services operating along the following routes:

• Fremantle to Northbridge via Canning Hwy (route 697)
• Fremantle to Rossmoyne via Leach Hwy (route 698)
• Fremantle to Bullcreek via South St (route 699)

Northbridge NightRider

Two separate NightRider bus services leave Milligan St between James St and Roe Sts every hour from 1:00am until 4:00am and will operate along two routes:

• Northbridge to Scarborough Beach via Scarborough Beach Rd (route 680)
• Northbridge to Fremantle via Canning Hwy (route 697)

Click here for further information on the NightRider services.

Recording and monitoring incidents: Transperth believes forming a 'partnership' with its customers will further improve the safety of travelling on public transport.

A reward program is in place which encourages passengers to 'observe, remember and report' any incidence of crime to the Transperth CommentLine on 13 16 08. Rewards of up to $1000 are paid for information leading to the prosecution and/or charges being laid against offenders who threaten the safety or security of Transperth passengers and staff, or who damage Transperth property.

Damaging Transperth property includes any form of damage to Transperth buses, trains or ferries or any damage to bus stations, train stations or depot facilities.

Transperth offers a graduated reward scheme which reflects the value of the information provided and the seriousness of the offence. The scale below reflects Transperth's reward scheme.

Information reported and resulting outcome

Offence	Reward
Any report of dangerous or offensive behaviour which threatens Transperth staff or passengers:	$500
Any report of dangerous or offensive behaviour which results in physical harm to Transperth staff or passengers	$1,000
Any report of behaviour which results in damage to Transperth property less than $1,000 in value	$250
Any report of behaviour which results in damage to Transperth property more than $1,000 but less than $5,000 in value	$500
Any report of behaviour which results in damage to Transperth property more than $5,000 in value:	$1,000

NOTE: Where the same information is reported by more than one person, the reward amount will be paid to the first person providing that information. If a reported incident relates to more than one category, the reward will be paid for the more serious category.
This reporting system is important because information gained helps to improve service and customer satisfaction.