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Safety

Transperth is one of the safest and most modern public transport systems in the world, and when you travel on the Transperth network you can be confident that a team of people are watching out for your safety, welfare and comfort.

The safety and security of passengers and staff is a key priority for Transperth. While a single incident on our system is one too many, the reality is that the number of incidents per passenger boarding have decreased. Despite this, many still believe our system is unsafe, particularly at night. However, much of these reports are driven by perceptions rather than reality.

When asked how safe they feel, almost all passengers felt safe on our services during the day; and at night, more passengers felt safe travelling on our services and at stations/interchanges than they do walking in the CBD*. All passengers have the right to travel safely. Transperth continues to implement security measures to help make you feel safer on the Transperth network.

*2009 Passenger Satisfaction Monitor

Providing information to passengers

Transperth believes 'journey planning' is an essential component of any journey and encourages passengers to think about their travel plans prior to departure.

By ensuring that your timetables are current and that return trips are planned in advance, you can avoid unnecessary delays. It's also a good idea to get to know your area and the kind of public transport services available.

Transperth is also considering your safety and security in other ways:

Working with young people

Young people are major users of public transport, but are perceived by many to be a source of problems. Transperth research shows that, in fact, young people are also victims of crime - by adults as well as by other young people.

Transperth participates in University Open Days, sponsors a range of youth-orientated events and undertakes a range of communication aimed specifically at this age group to help discourage unsafe and anti-social behaviour on our public transport network.

Special after-hour services

Transperth also provides a Night Alight service on all bus routes (including limited stop services) operating after 7.00pm each day. Passengers can be dropped off anywhere along the bus route, except places where stopping the bus would create a traffic hazard. This helps locate passengers closer to their destination and reduces the distance they have to walk in poorly-lit areas.

Transperth special football services that operate during the regular AFL season (including pre-season competitions where applicable) will only pick up and set down at identified points along their route and do not form part of Transperth's Night Alight policy.

Transperth also operates late-night train services at 1.00am and 2.00am on Friday and Saturday nights. These services are very popular and provide a cheaper alternative to taxis as a way to finish a night in the city.

NightRider

NightRider is Transperth's late night bus service and your ticket home after a big night out in Fremantle. Transperth's NightRider bus services offer you an efficient, economical and reliable way of getting home.

Two separate NightRider services leave Fremantle Station operating along the following routes:

Fremantle to Henley St in Como via Canning Hwy (route 697)
Fremantle to Bullcreek via South St (route 699).

Services depart from Fremantle Station, then Fremantle Markets on South Tce at the following times:

1.00am
2.00am
3.00am
4.00am.

NightRider services will set down anywhere along the designated bus routes provided it is safe to do so.

A flat fare of $5 applies per passenger. No concession or other passes will be accepted.

Click here for further information on the NightRider services. Click here to download the NightRider map

Recording and monitoring incidents: Transperth believes forming a 'partnership' with its customers will further improve the safety of travelling on public transport.

A reward program is in place which encourages passengers to 'observe, remember and report' any incidence of crime to the Transperth CommentLine on 13 16 08. Rewards of up to $1000 are paid for information leading to the prosecution and/or charges being laid against offenders who threaten the safety or security of Transperth passengers and staff, or who damage Transperth property.

Damaging Transperth property includes any form of damage to Transperth buses, trains or ferries or any damage to bus stations, train stations or depot facilities.

Transperth offers a graduated reward scheme which reflects the value of the information provided and the seriousness of the offence. The scale below reflects Transperth's reward scheme.

Information reported and resulting outcome

Offence	Reward
Any report of dangerous or offensive behaviour which threatens Transperth staff or passengers:	$500
Any report of dangerous or offensive behaviour which results in physical harm to Transperth staff or passengers	$1,000
Any report of behaviour which results in damage to Transperth property less than $1,000 in value	$250
Any report of behaviour which results in damage to Transperth property more than $1,000 but less than $5,000 in value	$500
Any report of behaviour which results in damage to Transperth property more than $5,000 in value:	$1,000

NOTE: Where the same information is reported by more than one person, the reward amount will be paid to the first person providing that information. If a reported incident relates to more than one category, the reward will be paid for the more serious category.

This reporting system is important because information gained helps to improve service and customer satisfaction.


		Help us stop vandalism, graffiti, glass scratching, rock throwing and any other criminal behaviour which could injure passengers, our staff or damage taxpayer's property. If you believe an offence has been committed, are subjected to anti-social or unruly behaviour, or see an act of vandalism or graffiti taking place, call 9220 9999 or the Public Transport Authority CommentLine on 13 16 08 as soon as possible so that offenders can be identified and prosecuted. If your report leads to prosecution or charges being laid against an offender, you could be eligible for a reward of up to $1,000.


		Completed in early 2005, the new Central Monitoring Room (CMR) is linked to about 700 closed circuit cameras located throughout all train stations and train station car parks. Most cameras are capable of panning, tilting and zooming so as to record a wide or narrow view of footage. All recordings are automatically relayed to the CMR which is manned 24 hours a day.


		Transperth has strict signage guidelines to ensure a high level of recognition and understanding across the system. Transperth timetables are designed to be read easily with large printing and consistent style. They also contain detailed maps and zone information to help with planning your trip. They carry a date of currency and are widely available at easy-to-access locations.


		Transperth undertakes significant community education programs with seniors, children and other community groups to help them become accustomed to the public transport environment. Please click here for more information about the community education program and how to book a visit from a friendly Community Education Officer.

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