Contacting Transperth

Transperth is committed to providing passengers with information in a way that people wish to receive it. Listed below are several ways of contacting Transperth for service information and to provide your feedback.  

Transperth information and feedback services

Passengers can call the Transperth InfoLine on 13 62 13 for all Transperth service and ticketing information, to provide feedback about Transperth services and general enquiries.

This number is provided at the cost of a local call within the Perth metropolitan area. Higher rates apply from mobile and pay phones. Interstate callers can phone (08) 9428 1900 to receive Transperth information.   

InfoLine operating hours

• Monday - Thursday: 5.00am to 12.30am 
• Friday and Saturday: 5.00am to 2.00am 
• Sunday and Public Holidays: 5.00am to 12.00am

Online enquiries   

Passengers are able to request Transperth information through our online enquiries form. Please click here to register your general enquiry. NOTE: To minimise delays addressing feedback, if you are making a complaint or comment about Transperth services or infrastructure please use the feedback form.

Online feedback

Passengers can provide feedback about Transperth services using our online feedback form. Click here to provide your feedback online.

Customers who are deaf, hearing-impaired or speech-impaired

Transperth is Relay Service friendly.

Transperth InfoLine

• TTY users can call 133 677 and be connected to Transperth’s InfoLine on 13 62 13
• Speak and Listen users can call 1300 555 727and be connected to Transperth’s InfoLine on 13 62 13
• Internet relay users go to National Relay Service and ask for 13 62 13.

Special assistance at stations

• TTY users requiring special assistance at stations need to call 1800 555 677 and ask for 1800 800 022. 
• Speak and Listen users requiring special assistance at stations need to phone 1300 555 727 then ask for 1800 800 022
• Internet relay users go to National Relay Service and ask for 1800 800 022 to request special assistance at stations.

Special assistance at stations

Passengers can call 1800 800 022 if they require special assistance at stations. Customer Service staff are available at all stations to assist passengers accessing the Transperth network. Call at least one hour ahead of your journey to receive personal assistance from one of our Customer Service staff. Lines are manned from first service to last service, 7 days a week.

Translating and interpreting service

If you require an interpreter, please call the Translating and Interpreting Service on 13 14 50 and ask to be connected to 13 62 13 for service information or suggestions about Transperth services.

Infringements

For information about infringements please click here.

Lost property

Passengers looking to reclaim lost property can submit a lost property form online or call the InfoLine on 13 62 13. Click here to register your lost property online.

Transperth InfoCentres

Passengers can visit Transperth InfoCentres for information and advice on using Transperth services.

InfoCentre	Location	Opening hours
Esplanade Busport	Mounts Bay Rd, Perth	Monday - Friday: 7.30am - 5.30pm Saturday:10.00am - 2:00pm Sunday: 12.00pm - 4:00pm Public Holidays: Closed
Perth Station	Wellington St, Perth	Monday - Friday: 7.00am - 6.30pm Saturday: 7.00am - 6.00pm Sunday: 8.30am - 6.00pm Public Holidays: 8.30am - 6.00pm (Excluding Christmas Day)
Perth Underground Station	Perth Underground Station, Murray St entrance, Perth	Monday - Friday:  7.00am - 6.00pm Saturday: 9.00am - 5.00pm Sunday: 11.00am - 3.00pm Public Holidays: 11.00am - 3.00pm (excluding Christmas day and Good Friday)
Wellington Street Bus Station	376 Wellington St, Perth	Monday - Friday: 7.30am - 5.30pm Saturday: 8.00am - 1:00pm Sunday: Closed Public Holidays: Closed

 

Authorised Retail Sales Outlets

Passengers can purchase SmartRider cards at SmartRider Retail Sales Outlets (RSO's). Click here for a list of all RSO's.

Public Transport Centre

The Public Transport Centre is located on West Parade in East Perth. Office hours are 8.00am until 5.00pm, Monday to Friday.

The PTA's postal address is:
Transperth Information and Support Services
PO Box 8467
Perth Business Centre
WA  6849

Transperth Trains Emergency Contact

Call 9220 9999 for emergency assistance. Please note that this number is only to be used in case of emergency

Traffic Management

The Public Transport Authority requests that government agencies, event organisers and traffic management companies notify Transperth of any works or events  that may impact Transperth services as soon as they are scheduled. This will ensure Transperth can plan alternative routes for services and provide timely advice to passengers.

All works should be emailed to TransperthServiceDisruptions@pta.wa.gov.au. NOTE: This email address is not manned by customer service staff. For general enquiries, complaints, comments, feedback or other matters, please use the feedback form.

Click here for all infringement enquiries.

Urgent works should be advised immediately by calling Transperth’s Ticketing & Performance Coordinator on 9326 2277.