People with disabilities 

Transperth is committed to ensuring that Western Australia’s public transport services are accessible for every member of the community. To achieve this, Transperth services, information, infrastructure and ticketing systems are designed or upgraded to meet the needs of all community members including people with disabilities, seniors and parents with prams and young children.

New Transperth vehicles, infrastructure and ticketing systems have been designed to be accessible. Transperth also ensures that information services including the Transperth InfoLine, Transperth website and Transperth InfoCentres cater for all passengers.

All printed and web based information conforms to disability guidelines and is available in alternative formats.

Look for this symbol on your bus timetable. It indicates a Transperth route that is serviced entirely by fully accessible buses.

For further information visit the Department of Planning & Infrastructure website:

General facilities

• Accessible toilets are available at all major bus and train stations and all facilities are progressively being upgraded.
• Accessible telephones are available at most bus and train stations.
• Accessible drinking fountains are being introduced at most bus and train stations.
• 24 hour video monitoring of bus and train stations enables Transperth staff to provide you with assistance if you are in difficulty.
• Emergency 24 hour help telephones are provided in all Ticketing Information and Communication (TIC) Boxes at all train stations. 

Priority Seating

Priority seats are available on all bus, train and ferry services. These are reserved for seniors, people with disabilities and parents carrying children. On buses they are the seats closest to the driver.

Transperth operates a Central Area Transit (CAT) system, a free service, using low-floor accessible buses that operate within the Central Business District of Perth, Fremantle and Joondalup. CAT buses are fully accessible. There is one formal wheelchair space, but wheelchairs or scooters can be positioned in other location inside the CATs.

Transperth information services

Transperth offers a variety of information services to support and assist passengers in using Perth’s public transport system.

Transperth InfoLine 13 62 13 (TTY: 9428 1999, TIS: 13 14 50)

For immediate and personal Transperth information including ordering brochures and timetable materials, and SmartRider assistance.  If you require an interpreter, please call the Translating and Interpreting Service on 13 14 50 to ask to be connected to 13 62 13 for service information or 13 16 08 for comments or suggestions about Transperth services. 

TTY: 9428 1999

Transperth’s telephone typewriter service is for people with hearing disabilities, information is available from our Transperth TTY service. This service is available for people with a hearing impairment who have access to a TTY machine.

Transperth CommentLine 13 16 08

For suggestions or feedback regarding Transperth services.

Special Assistance at train stations 1800 800 022

Customer service staff are available at any train station to assist all passengers access the Transperth network. Call at least an hour ahead of your journey to receive personal assistance from one of our customer service staff. Lines are manned 24hrs a day, 7 days a week.

Transperth Communication Cards

Transperth has introduced Communication Cards to assist people with disabilities in communicating with Transperth personnel.

There are two sections that can be completed on the Transperth Communication Cards:

1. Please stop at: This area should contain information about your destination.
2. Please help with the following: Write in this area if you need the Transperth driver to assist you with anything concerning your trip.

When you enter a Transperth bus, show the driver your communication card. Communication cards are available by contacting the Transperth InfoLine on 13 62 13 (TTY: 9428 1999) or email enquiries@transperth.wa.gov.au or from any Transperth InfoCentre.

Timetables in Braille

Braille timetables are available on request. Please contact the Association for the Blind on 9311 8202 for more information.

Large format timetables

Large format timetables are available on request. Please contact the Transperth InfoLine on 13 62 13 (TTY: 9428 1999) for more information.