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Registering and hot-listing your SmartRider

Registering standard SmartRiders cards

A standard SmartRider can be registered online through a TravelEasy account (click here for more information), by calling the Transperth InfoLine on 13 62 13  (TTY: 9428 1999, TIS: 13 14 50) or by completing a SmartRider Registration form (click here to download this form). The following information will needed to complete the registration form:

  • Full name
  • Address
  • Date of birth
  • SmartRider card number
  • SmartRider password
Registering Concession SmartRider cards

Concession SmartRider cards are automatically registered when the concession application is processed. Click here to download an Application for Concession SmartRider form.

Seniors SmartRiders and Student SmartRiders are automatically registered at the time of issue. The password for Seniors SmartRiders and Student SmartRiders is set as the date of birth of the card holder.

If you wish to change your password from your date of birth, please call the InfoLine on 13 62 13 (TTY: 9428 1999, TIS: 13 14 50) to record your new password.

Why register your SmartRider?

A registered SmartRider can be hot-listed, an important safeguard should it be lost or stolen. Hot-listing disables the SmartRider from further use and enables the value on the lost or stolen SmartRider to be transferred to a replacement SmartRider. The value on it is protected from the time of reporting the card lost or stolen and can be transferred to a replacement SmartRider card. Transperth takes no responsibility for any actions/transactions to cards if the card is not reported or prior to card being reported as lost or stolen.

A registered card will also provide you with the opportunity to check your transaction history and card balance online at the Transperth website.

To register your SmartRider card online, log into your TravelEasy account and fill in your SmartRider details in the 'My SmartRider' section.

If you do not have a TravelEasy account, click here to create one. You will be prompted to enter your SmartRider card number, date of birth and select a SmartRider password.

Once a SmartRider card has been registered to a person it can not be re-registered in another persons name.

Hot-listing SmartRider cards

To hot-list a lost or stolen SmartRider card, call the Transperth InfoLine on 13 62 13 (TTY: 9428 1999, TIS: 13 14 50) or visit a Transperth InfoCentre.

When a SmartRider is hot-listed it cannot be reactivated.  Once hot-listed, the value on the card must be transferred to a new SmartRider for a passenger to be able to access it for travel.

A hot-listed SmartRider may be used up to 48 hours after the hot-listing has begun. This is due to time delays in data transmissions.

An unregistered SmartRider card cannot be hot-listed.

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