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Free Travel Entitlement

With the opening of the Thornlie-Cockburn Line and reopening of the Armadale Line between Cannington and Perth Stations, free travel entitlement will be changing. 

From Monday 9 June, Armadale Line passengers, who were previously affected by the Armadale Line closure between Victoria Park and Beckenham stations, will no longer be eligible for free travel and will be charged a fare when tagging on and off services with their SmartRider. Passengers can now take a Thornlie-Cockburn Line train from Beckenham to Perth station.

The free travel entitlement will be automatically removed from non-eligible SmartRider cards and passengers will need to ensure they have value on their SmartRider cards and check their Autoload details via My Account, prior to 9 June. Passengers can now access/edit Autoload on My Account via the Transperth website to check and update their Autoload details. Adding value to SmartRider cards via Add-Value Machines and Transperth Info Centres can be done after tagging on and off from 9 June.

Concession SmartRider holders who are no longer eligible for the free travel entitlement must tag on and off between Wednesday 11 June and Monday 23 June to ensure they continue to receive a concession rate. If you are unable to tag on during this time, please call 13 62 13 one day prior to travelling to have your concession rate re-applied.

University and TAFE students who are no longer eligible for the free travel entitlement are reminded to register their card and update their details via their student portal prior to 9 June, to ensure they receive their concession when they travel. 

Senior, Pensioner and Health Care SmartRider holders will automatically have entitlements applied to their SmartRider cards but are required to tag on and off between Wednesday 11 June and Monday 23 June to ensure this is applied to their SmartRider cards. If you are unable to tag on during this time, please call 13 62 13 one day prior to travelling to have your concession rate re-applied. 

The changes to the free travel entitlement will also apply to Transperth car parks. Passengers no longer eligible for the free travel entitlement will be charged as normal when tagging on at SmartParker machines from Monday 9 June. 

Ongoing free travel entitlement

Free travel entitlement will be extended for eligible Armadale Line passengers still affected by the Armadale Line closure between Armadale and Beckenham stations, which includes all stations between Kenwick and Armadale.

Eligible users will have their free travel entitlement extension automatically applied to their SmartRider cards until the remainder of the Armadale Line opens. However, passengers will need to tag on and off prior to 9 June to ensure they continue to receive the free travel entitlement. If you are unable to tag on during this time, please call 13 62 13 one day prior to travelling to have your free travel entitlement re-applied.

These passengers will still need to tag on and off services during the free travel period but will not be charged a fare. 

The free travel extension entitlement also applies to Transperth car parks so eligible users can park in any Transperth car park for free. Passengers using Transperth car parks will still be required to park with a vehicle registered to their account and tag on to the SmartParker machine. Failure to do this may result in a fine.

To find out if you are eligible for free travel entitlement from 9 June, enter your SmartRider number (located on the top right hand side of your card) below:

SR

Terms and Conditions

Terms and Conditions of Use

Use of the Armadale Line Shutdown Free Travel Entitlement is subject to the following terms and conditions:

  1. That the free travel entitlement applied to your SmartRider is issued subject to the conditions of the Public Transport Authority Act and Public Transport Authority Regulations 2003.
  2. The SmartRider card with the free entitlement token applied may only be used by the customer to whom it is issued.
  3. You consent to the collection, use and disclosure of your information in accordance with Public Transport Authority’s Privacy Statement which can be found at www.transperth.wa.gov.au/privacy
  4. The free travel entitlement is not transferable or refundable.
  5. The free travel and parking entitlement is valid for the period 9 June 2025 until the the remainder of the Armadale Line opens.
  6. If you lose or damage your SmartRider with the free travel entitlement you will be required to pay for parking and fares while you apply and wait for a replacement SmartRider. The free travel entitlement can only be transferred to a new SmartRider if the original SmartRider is registered. For passengers with a Concession SmartRider, please contact 13 62 13 for assistance on requesting a replacement card. The Public Transport Authority is not liable for any expenses incurred as a result of you losing your free travel entitlement in this instance, nor will it refund any fares or parking fees as a result.
  7. To access free parking in Transperth car parks you are required to register your vehicle details via My Account and set the vehicle to ‘active’.  Failure to register your vehicle or tag on using SmartParker may result in a fine and the Public Transport Authority will not refund any fines as a result of a failure to register your vehicle.

FAQs

I pay with cash, will I be eligible for the free travel?

If you pay a cash fare you will not be eligible for the free travel.

The free travel scheme has been designed around the SmartRider as it enables us to validate claims of frequent travel and provides a mechanism to implement the scheme via a free token. 

I am a regular bus user, will I be eligible for free travel?

We understand regular bus users may feel that they are impacted by the shutdown, but eligibility for the scheme is for train patrons impacted. 

A comprehensive bus network is operating throughout the shutdown to the Perth CBD and local destinations, to support existing timetabled services operating in impacted suburbs. Visit the Armadale Line Shutdown page for more information.

I take the train between Beckenham and Perth stations, will I be eligible for free travel?

From Monday 9 June train services will operate between Beckenham and Perth stations on the Thornlie Cockburn Line, with a frequency of every 15 minutes during the day and 30 minutes during the evening. 

From 9 June eligibility for the free travel entitlement scheme is for train patrons impacted between Armadale and Beckenham stations. 

 

Will I still need to tag on and off with my SmartRider?

Yes, you will need to continue to tag on and off with your SmartRider. 

The free travel entitlement scheme has been designed around the SmartRider. It will enable us implement the scheme via a free token, you will not be charged when you tag on and off. 

I am eligible for the free travel entitlement, but my free token has not been applied to my SmartRider. Who do I contact?

Check your entitlement in the eligible checker above, then ensure you tag on and off prior to 9 June. Following that, if your free travel token has not been applied, please contact the Transperth InfoLine on 13 62 13.

Where can I find out more information about the shutdown?

Visit the Armadale Line Shutdown page for more information.

We also encourage passengers to sign up for My Alerts through My Account on the website or app. To plan your journey, visit the JourneyPlanner or call the InfoLine 13 62 13.

For project updates register on the METRONET website.

Is parking included in my free travel entitlement?

Yes, parking is included in Transperth car parks as part of the free travel entitlement, however, you must tag on at the SmartParker machine.

To use SmartParker you will need to register your vehicle details via My Account and set the vehicle to ‘active’. Failure to register your vehicle or tag on using SmartParker may result in a fine and the Public Transport Authority will not refund any fines as a result of a failure to register your vehicle.

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