Surveys and Statistics about the performance of our buses and trains.
We monitor how the performance of our buses and trains compared with timetables. Our on-time running benchmarks are in line with Australian and international best practice.
We also conduct annual passenger surveys.
How do we measure? No bus service must depart early from a timetabled timing point, or depart more than four minutes late from any timing point along their route.
For more information, see our detailed information about our bus service reliability.
How do we measure? Trains services must not run any later than four minutes from their timetabled arrival time at their end destination.
For more information including daily statistics and statistics per line, see our detailed information about our train service reliability.
Detailed information about the level of service we provide as reported by our passengers can be found in Passenger Surveys.