Checking your SmartRider card balance
You can check your SmartRider card balance in the following ways:
Tagging on and off
You can check your SmartRider card balance by reading the processor every time you tag on or tag off.
At Add-Value Machines
To check your SmartRider card balance using an AVM, simply place
your card on the SmartRider card holder and your card balance will be
displayed.
Transperth InfoLine
Call the Transperth InfoLine on 13 62 13 (TTY: 9428 1999, TIS: 13 14 50) and an operator will be able to advise you of your card balance.
Note:
Balances via the Transperth InfoLine are at least one day behind the
balance recorded on the SmartRider card due to time delays in
transmitting the current day’s transactions.
SmartRider Retail Sales Outlets and Transperth InfoCentres
Take your SmartRider card into an authorised SmartRider Retail Sales
Outlet or Transperth InfoCentre where staff will be able to tell you
your remaining balance.
Checking your SmartRider card balance online
You can check your registered SmartRider’s card balance and transaction history online using Transperth’s TravelEasy service. Click here to register for TravelEasy.
TravelEasy also allows you to receive email updates on
Transperth service changes such as special events or route changes
which are relevant to you.
To access your SmartRider card balance and transaction history online, you must:
- Register your SmartRider. Click here for further information. Concession, Seniors, Student and Tertiary SmartRiders are automartically registered.
- Register with TravelEasy at www.transperth.wa.gov.au. Balances shown online are current up to the previous day only.
The TravelEasy registration box is located on the
homepage. Please complete all fields including the ‘My profile’ page,
the ‘Routes/Information’ page and the ‘My SmartRider’ page.
For detailed information on these steps, please refer to the Transperth website and follow the prompts.