Checking your SmartRider card balance
You can check your SmartRider card balance in the following ways:
Tagging on and off
You can check your SmartRider card balance by reading the processor every time you tag on or tag off.
At Add-Value Machines
To check your SmartRider card balance using an AVM, simply place your card on the SmartRider card holder and your card balance will be displayed.
Call the Transperth InfoLine on 13 62 13 (TTY: 9428 1999, TIS:13 14 50) and an operator will be able to advise you of your card balance.
Note: Balances via the Transperth InfoLine are at least one day behind the balance recorded on the SmartRider card due to time delays in transmitting the current day’s transactions.
SmartRider Retail Sales Outlets and Transperth InfoCentres
Take your SmartRider card into an authorised SmartRider Retail Sales Outlet or Transperth InfoCentre where staff will be able to tell you your remaining balance.
Checking your SmartRider card balance online
You can check your registered SmartRider’s card balance and transaction history online using Transperth’s TravelEasy service. Click here to register for TravelEasy.
TravelEasy also allows you to receive email updates on Transperth service changes such as special events or route changes which are relevant to you.
To access your SmartRider card balance and transaction history online, you must:
- Register your SmartRider. Click here for further information. Concession, Seniors, Student and Tertiary SmartRiders are automatically registered.
- Register with TravelEasy. Balances shown online are current up to the previous day only.
The TravelEasy registration box is located on the homepage. Please complete all fields including the ‘My profile’ page, the ‘Routes/Information’ page and the ‘My SmartRider’ page.
You can check your registered SmartRider’s card balance by accessing 136213.Mobi. It's easy to do and the only thing you need is a WAP enabled mobile. Simply fire up your browser and enter '136213.mobi' into the url address and you can access your balance at the touch of a button.
Click here for further information on accessing your SmartRider balance on your mobile.
Passengers can check their SmartRider balance via their mobile phone by sending their nine-digit SmartRider number (do not include the SR letters prior to the numbers) to the Transperth SMS number and receive a message containing their current SmartRider balance and AutolLad information. Click here for more information on Transperth's SMS service.
Please note: Balances are one day behind the balance recorded on the SmartRider card due to time delays in transmitting the current day's transactions.