Payment and Ticketing Changes
Mon 23 Oct
From Monday 23 October, the Add Value Machines at our stations will no longer be able to accept direct payments using EFTPOS. This includes payments made using credit cards, debit cards and cards stored in mobile wallets.
We are in the process of replacing these machines as part of the SmartRider Upgrade Project.
In the interim, passengers will need to access an online payment portal to add SmartRider value at an Add Value Machine using a credit or debit card.
The payment portal can be accessed by scanning a secure on-screen QR code with a mobile device and payments can be completed using VISA, Mastercard or Apple Pay.
Who will these changes affect?
These changes will only affect you if you use a credit or debit card to add SmartRider value at one of our Add Value Machines.
If you travel with an internet-connected mobile device able to scan QR codes, you will still be able to pay using a credit or debit card but may want to arrive a few minutes earlier than usual the first time you plan to add value after 19 October.
How to add SmartRider Value with a credit or debit card
- Insert your SmartRider into the Add Value Machine.
- Select the Credit/Debit Add Value option if prompted.
- Select whether you would like a receipt for the transaction.
- Select an Add Value amount.
- Scan the onscreen QR code using your mobile device and tap the pop-up to access the SmartRider Add Value payment page.
- Enter the details of your preferred payment method; VISA, Mastercard or Apple Pay.
- Press the Add Value SmartRider at the bottom of the screen to complete your transaction.
- Don’t forget to collect your SmartRider and receipt from Add Value Machine.
Alternative ways to add SmartRider Value
Passengers who are unable to scan a QR code to pay should plan ahead and consider the alternative Add Value options below.
Activate SmartRider Autoload before 8 November
Autoload is the most convenient and affordable way to pay for Transperth travel.
Activate Autoload to save 20% off standard fares and have value added to your SmartRider automatically whenever your balance gets low.
Pay at an Add Value Machine which accepts cash
Many Add Value Machines accept cash, and this may be the simplest alternative for some travellers.
Stations with Add Value Machines [Dropdown menu featured on: https://www.transperth.wa.gov.au/SmartRider/Using-SmartRider/Add-Value-Methods#avm]
Add value at a nearby Retail Service Outlet or Transperth InfoCentre
You can add SmartRider value at any Transperth InfoCentre or Retail Service Outlet, most of which are within or near a Transperth station.
Frequently Asked Questions
Why can I no longer pay using my credit/debit card?
The banking devices installed within SmartRider Add Value Machines are no longer supported by the Commonwealth Bank of Australia and are unable to be upgraded due to ongoing global supply chain disruptions.
When will the Add Value Machines be replaced?
We are in the process of replacing all affected Add Value Machines with new machines that will be able to accept card payments. These new machines are being tested and will replace old machines once the testing is complete.
Can I still add value to my card with cash?
Yes, any Add Value Machine that previously accepted cash will continue to accept cash payments as usual. If your Add Value Machine was a card-only machine, you will be required to scan the QR code to add value to your card.
My phone won’t scan the QR code, can I enter the details manually into the app?
No, your phone will need to scan the QR code for value to be added to your SmartRider. If you are unable to scan the QR code, we recommend finding an alternative method of adding value to your SmartRider.
Alternative methods include Activating SmartRider Autoload or visiting one of our Retail Sales Outlets or InfoCentres.
Why wasn’t the Add Value Machine upgrade completed prior to the banking change?
The upgrade to new Add Value Machines is part of a larger ongoing project to upgrade the entire SmartRider system. When the new SmartRider system is ready, the new Add Value Machines will be deployed.
How do I know this process is secure and my details are safe?
The QR code payment portal utilizes established BPoint payment technology via the Commonwealth Bank of Australia.
Additionally, your credit card information is not stored by Romex or the Public Transport Authority after completing the QR Code transaction process.
Who is Romex?
Romex is a vendor for the Public Transport Authority. They built and continue to service the existing Add Value Machines.
They have also been contracted to manage the QR code payment portal until the new machines can be rolled out.
Why do I still have to use the Add Value Machine, can’t the app just add value to my card?
The Add Value Machine needs to make physical contact with your SmartRider in order to add value immediately to your SmartRider. Unfortunately, this process cannot be completed remotely.
The value didn’t make it onto my card but has come out of my account, what should I do?
Please contact the InfoLine on 13 62 13 or visit an InfoCentre to report the missing funds.
The InfoLine will be able to check the error and send it to our finance department to investigate and rectify any transfer that didn’t occur.
Please speak to a staff member on at the station if you do not have enough value on your SmartRider to tag on.
How else can I add value if I no longer want to use the Add Value Machine?
We recommend setting up Autoload on your SmartRider to ensure that you always have value available on your card. You can set up Autoload via My Account on the Transperth website or through the Transperth App.
Alternatively you can visit one of our Retail Sales Outlets or InfoCentres to add value to your SmartRider.
I don’t have a smartphone, how can I add value to my SmartRider?
We recommend setting up Autoload on your SmartRider to ensure that you always have value available on your card.
Alternatively, you can visit one of our Retail Sales Outlets or InfoCentres to add value to your SmartRider.