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 Friday, 4 July 2008    Transperth * Tickets and Fares * SmartRider * Registration * Transferring value onto a replacement SmartRider Register | Login

Transferring value from a lost SmartRider to a replacement SmartRider

All registered users except Seniors and Students

If your registered SmartRider is lost or stolen call the Transperth InfoLine or visit a Transperth InfoCentre to have your SmartRider hot-listed.

The following options then apply:

Option A: Visit a Transperth InfoCentre
Once your SmartRider is hot-listed, you can purchase a new SmartRider at an InfoCentre where the balance from your old card can immediately be transferred to your new card.

Option B: Visit a Retail Sales Outlet
Once your SmartRider is hot-listed, you need to purchase a new SmartRider and add value to it (a minimum add value of $10).  Note: The value of your lost SmartRider cannot be transferred at a authorised SmartRider Retail Sales Outlet.

Allow 24 hours for your new SmartRider card to be processed and then contact the Transperth InfoLine to advise that you wish to have your card balance and registration details from your hot-listed card transferred to your new registered SmartRider.

Transferring value to a new Seniors SmartRider

If your Seniors SmartRider is lost or stolen:

  1. Call the Transperth InfoLine on 13 62 13 (TTY: 9428 1999, TIS: 13 14 50) to have it hot-listed.

  2. Complete a Seniors Card Application Form (available from OSIV, all banks or online at www.seniorscard.wa.gov.au). $5 card fee is payable to OSIV at this time. Wait approximately 10 days for the application form to be processed and a new Seniors SmartRider to be issued. The value on your lost Seniors SmartRider will be automatically transferred to your new card.

  3. Alternatively, attend in person at OSIV and purchase your new Seniors SmartRider for $5. This replacement Seniors SmartRider will not have value on it until the balance of your lost Seniors SmartRider is automatically transferred within 24hrs.

If you wish to use your new Seniors SmartRider for paid travel prior to the balance being transferred from your lost SmartRider, you must add a minimum of $10 value to it before you can use it.

Transferring value to a replacement Student SmartRider

Participating schools:

If your Student SmartRider is lost or stolen:

  1. Call the Transperth InfoLine on 13 62 13 (TTY: 9428 1999, TIS: 13 14 50) to have it hot-listed.

  2. Advise your school to order a replacement. A minimum replacement fee of $5 applies.

  3. Wait approximately 7 days for the form to be processed and your new Student SmartRider to be issued. The value on your lost Student SmartRider will be transferred automatically to your replacement Student SmartRider.

Non-participating schools:

If your Student SmartRider is lost or stolen:

  1. Call the Transperth InfoLine on 13 62 13 (TTY: 9428 1999, TIS: 13 14 50) to have it hot-listed.

  2. Complete an Application for Replacement Student SmartRider and send to Monitor WA together with a $5 cheque or money order (full details on form).

  3. Wait approximately 7 days for the form to be processed and your replacement Student SmartRider to be issued. The value on your lost Student SmartRider will be transferred automatically to your replacement Student SmartRider.
©Transperth 2006