1. Additional General SmartRider Obligations
(a) These additional SmartRider Conditions apply when using your SmartRider to travel on a Transperth Service.
(b) Your SmartRider may be used for travel on Transperth Services provided that:
(i) you use the SmartRider to tag on and off at the start and end of each journey;
(ii) the SmartRider has a sufficient balance for the journey; and
(iii) the SmartRider has not been hotlisted or damaged.
(c) When using your SmartRider, you must:
(i) not alter, remove or replace any notices, trademarks or artwork on the SmartRider;
(ii) not sell or transfer your SmartRider to another person;
(iii) not knowingly use a SmartRider that has been lost, stolen, found, or obtained through any means not authorised by the registered holder of the SmartRider; and
(iv) not modify, manipulate, adapt, translate, disassemble, decompile, reverse engineer, create derivative works of, copy or read, obtain or attempt to discover by any means, any:
A. software or data contained on a SmartRider; or
B. other software or data forming part of the SmartRider system.
(d) If you acquire a SmartRider for use by a person who lacks, by reason of youth, the understanding necessary for these Conditions to be binding on them (Child), you are responsible for the use of that SmartRider by that Child.
2. Tagging on and Tagging Off
(a) When boarding and alighting a Transperth Service, or transfer between Transperth Services, you must correctly tag on and tag off at the SmartRider validator every section of your journey by placing your SmartRider on the SmartRider validator.
(b) For a journey on a bus or ferry:
(i) you must tag on immediately at the front of the bus or ferry upon boarding the bus or ferry;
(ii) you must tag off before leaving the bus or ferry (either at the front or back of the bus);
(iii) if you tag on at the back of the bus a default fare will be charged to your SmartRider;
(iv) you must tag on and tag off within 120 minutes on the same bus service or you will be charged a default fare; and
(v) if the bus route forms a circle, you must tag on and tag off within 200 minutes or you will be charged a default fare.
(c) For a journey on a train:
(i) you must tag on before boarding the train;
(ii) you must tag off as soon as there is a reasonable opportunity to do so after leaving the train.
(d) Within the interchange area at a Controlled Station (Warwick and Whitfords), the following applies:
(i) you may transfer from the train to the bus without tagging off the train, or transfer from the bus to the train without tagging on to the train. The Transperth Ticketing System will automatically transfer you to/from the train service;
(ii) you will always need to tag on and tag off the bus;
(iii) when arriving on a bus or entering the station to catch a bus you must make your second tag within 15 minutes of the first tag or you will be charged a default fare; and
(iv) if you finish your bus journey at a Controlled Station and are not transferring onto the train, you must tag off at the fare gates when you leave the station.
(e) You cannot tag on twice with the same SmartRider to pay for yourself and another passenger. Each person travelling must have their own SmartRider or accepted payment method.
(f) If you tag on with your SmartRider and then change your mind about traveling, you can tag off with the same SmartRider within 15 minutes of tagging on, and you will not be charged a fare.
(g) If the SmartRider validator is not operational, you must follow any directions given by a Transperth officer.
3. Additional Fare Rules for SmartRiders
(a) The cardholder will be liable for all fares, fees and charges incurred by the use of their SmartRider by any person. Fares, fees and charges relating to SmartRider are outlined on the Transperth website and in Appendix A.
(b) When the SmartRider is tagged off at the end of your journey on a Transperth Service, the system calculates the lowest fare applicable and deducts it from your SmartRider balance.
(c) You authorise Transperth to deduct the appropriate fares and charges from your SmartRider balance.
(d) There is a daily maximum fare deduction (Fare Cap), which is the DayRider fare. Once the Fare Cap is reached, further travel within the same operational day is free.
(e) If you fail to correctly tag on or tag off, the correct fare cannot be calculated, and we will charge the default fare. The default fare is the cash fare calculated as if you travelled to the farthest point possible given the boarding location. We will deduct the default fare from your SmartRider balance. If this results in a negative balance, you will be unable to successfully tag on with your next journey and you must add value to the SmartRider to be able to travel. The amount of the default fare will count towards the Fare Cap for the day on which the journey took place.
(f) Fares are deducted from your SmartRider based on the number of zones travelled, in accordance with clause 3 of Part A. In addition:
(i) For single journeys within 3.2 kilometres, a 2-section fare applies. If you choose to continue your journey or transfer, this fare does not apply and your SmartRider will automatically calculate the appropriate zone fare; and
(ii) If you board a bus and then change Transperth Service, and your total journey is within 3.2km of the boarding stop, a 1-zone fare will be charged.
(g) SmartRider cards with concession applied will revert to standard SmartRiders when the concession expires.
4. SmartRider Balances
(a) You are required to have a minimum value of a two-section fare available on your SmartRider to travel. Visit the Transperth website for more information on how to add value to your SmartRider.
(b) There are minimum and maximum amounts that can be added to your SmartRider depending on the method used. See the Transperth website for further details.
(c) Autoload enables a direct debit to be made automatically from a nominated bank account or credit card to your SmartRider account when you tag on and the balance on your card is below the low-value threshold of $6 (standard users) and $3 (concession users). The Direct Debit Request Service Agreement for Autoload is on the Transperth website and at Appendix C.
(d) If you activate Autoload on your SmartRider you will receive a 20% discount on travel as soon as your Autoload application is processed and updated to your SmartRider at tag on. See the Transperth website for further Autoload details.
(e) When Autoload is active and you choose to add value to your SmartRider using any other reload method, the 20% discount will be removed. To maintain a 20% discount, you need to activate Autoload and maintain Autoload as the sole method of adding value to your SmartRider.
(f) To be eligible for free travel (where provided by Transperth) you must have at least a $0.00 balance on your SmartRider. You must tag on and off as you normally would. If your card balance is in the negative you will not be able to tag on.
(g) If your SmartRider is cancelled, or in certain circumstances approved by us, balance transfers can be completed at the request of the registered SmartRider cardholder. The balance may be transferred to any other SmartRider, regardless of owner.
(h) Where your SmartRider has been inactive for a period of time, you authorise us to transfer that card balance to your most recent active SmartRider. If no active SmartRider has been identified, you authorise us to remove the balance from the card and hotlist (cancel) the card.
(i) When your SmartRider balance falls below a predefined threshold ($3 for concession and $6 for standard users), you will receive a low balance warning on the SmartRider validator when you tag on or off. This warning notifies you that your card will need to be topped up but does not prevent you from travelling.
(j) You may claim the balance on your SmartRider at any time within [5] years of the last use of your SmartRider, provided the SmartRider was registered in your name.
(k) After the period of 6 years of the last use of your SmartRider, the balance on your SmartRider, other than amounts that are less than $100 or such other amount as may be prescribed under the Unclaimed Money Act 1990 (WA), will be “unclaimed money” for the purposes of the Unclaimed Money Act 1990 (WA).
(l) You acknowledge that where an incorrect amount has been applied to your SmartRider, Transperth reserves the right to recover any overpayment or make any adjustment at our discretion without your further permission.
5. SmartRider Ownership and Rights
(a) SmartRider cards are and remain our property.
(b) We own all data recorded on the SmartRider and all data in respect of transactions generated or processed in relation to the use of operation of the SmartRider.
(c) We may at our discretion without notice at any time:
(i) inspect or hotlist (cancel) a SmartRider;
(ii) take possession of a SmartRider if it has been reported lost or stolen;
(iii) require the return of a SmartRider;
(iv) deactivate, suspend or permanently hotlist a SmartRider; and
(v) not transfer any balance on a SmartRider where ownership cannot be verified.
6. Hotlisting
(a) Without limiting the above, we will hotlist, cancel or retain a SmartRider where we reasonably believe that:
(i) the SmartRider is lost, stolen, damaged or faulty;
(ii) the cardholder has breached these Conditions; or
(iii) the SmartRider is surrendered or required to be surrendered to us.
(b) If your SmartRider is lost or stolen, you can request that we hotlist your SmartRider. To protect the balance of your SmartRider you should contact the InfoLine or visit an InfoCentre to hotlist your SmartRider as soon as you realise it is lost. Any transactions prior to hotlisting will be your responsibility.
(c) By hotlisting your SmartRider, your SmartRider is cancelled. Cancellation is permanent and irreversible and your SmartRider cannot be used or reactivated.
(d) When a SmartRider is hotlisted the remaining balance on your SmartRider is protected and can be transferred to a new SmartRider.
(e) You cannot request an unregistered SmartRider be hotlisted.
7. Purchase of SmartRider
(a) SmartRiders may only be purchased from Transperth InfoCentres, SmartRider Hubs and authorised SmartRider Retail Sales Outlets.
(b) A non-refundable fee may be payable for the purchase of a SmartRider. See Transperth website for the current fee.
(c) We and our agents will not honour any SmartRider that has been purchased from an unauthorised retailer.
(d) We are not responsible for any loss, costs or damage resulting from or related to the purchase of a SmartRider from an unauthorised retailer.
8. Registration of your SmartRider
(a) Registration of your standard SmartRider is optional. You may register your standard SmartRider by following the instructions on the Transperth website.
(b) All other types of SmartRider are automatically registered when you apply for the SmartRider.
(c) The following details are required to register your SmartRider:
(i) Full name;
(ii) Date of birth;
(iii) A contact number;
(iv) Address;
(v) Email address; and
(vi) Security question and answer.
(d) Registration of your SmartRider means you can:
(i) hotlist your card if it is lost or stolen;
(ii) check your transaction history and card balance via MyAccount;
(iii) request to transfer the balance of your registered SmartRider to a new SmartRider; and
(iv) activate and manage Autoload.
(e) Once you have registered your SmartRider card, only you can use the SmartRider, unless it is a standard SmartRider.
(f) You may grant a third party access to your SmartRider data by contacting the Transperth Infoline on 13 62 13 or visiting a Transperth InfoCentre. Before granting third-party access to your MyAccount, we will conduct a thorough identity check to ensure security and compliance. Upon successful verification, the designated third party will have full access to the SmartRider information as if they were the card holder, including the ability to hotlist the SmartRider.
(g) You must not otherwise enable or permit any other person, electronic application or system to access your SmartRider information, including by entering your user name and password into such an application or system.
(h) You must keep confidential all usernames, passwords, personal identification numbers, card security codes and answers to security questions in relation to your SmartRider. You must also keep the card number printed on your SmartRider secure.
(i) We are not responsible for any loss or damage suffered as a result of you disclosing any such information.
(j) An unregistered SmartRider is anonymous. You do not need to supply personal details to purchase and use an unregistered SmartRider. Unregistered SmartRiders do not have access to all SmartRider features and the balance will be forfeited if lost, stolen, or discarded.
(k) If you unregister your registered SmartRider from your MyAccount, that action does not cancel your SmartRider or remove registration information, car registrations, autoloads, any scheduled payments or any other information from your SmartRider.
9. Refunds
Reimbursements
(a) You may be eligible for a reimbursement of funds back to your SmartRider if you were:
(i) charged an incorrect fare amount due to an issue with a SmartRider validator; or
(ii) charged a default fare due to a service disruption.
(b) To apply for a reimbursement of funds to your SmartRider, please contact the Transperth Infoline 13 62 13.
Balance refunds
(a) SmartRider balances may be refunded on request where the following criteria are met:
(i) the request must be received from the registered SmartRider cardholder, except in cases where a refund is being requested by an authorised third party, such as a parent or guardian on behalf of a Child; and
(ii) the registered SmartRider cardholder must complete the SmartRider Balance Refund form and return it to the address provided.
(b) We do not provide cash refunds and Australian bank account details must be provided.
(c) If you are applying for a balance refund for a deceased cardholder, you must complete a SmartRider Balance Refund for Deceased Estates form and provide a copy of the death certificate. If the refund claimant is not listed as a beneficiary on the death certificate, the claimant must provide a legal document listing them as either the next of kin or as the executor of Estate, for example, a will or probate letter.
(d) The SmartRider card fee is non-refundable.
10. Request from Transperth Officer
(a) You must present the SmartRider used to tag on and/or off on request by a Transperth officer for the purpose of establishing whether you are authorised to make the journey.
(b) You must allow a Transperth officer to inspect your SmartRider and you authorise the Transperth officer to use a revenue inspection device to read your SmartRider and verify fare compliance.
(c) If a Transperth officer determines you have not successfully correctly tagged on you may receive an infringement notice.