Transperth - providing public transport services for the Perth metro area Transperth - providing public transport services for the Perth metro area

Safety and Security

Safe travel advice and who to call for help.

Closed-circuit television and body-worn cameras

To help keep our network safe, we have thousands of closed-circuit television (CCTV) cameras across trains, buses, ferries, stations, and car parks. Our transit officers and contracted security staff also wear body-worn cameras. CCTV cameras allow our central monitoring room to keep an eye on the network 24/7 so we can respond quickly when needed. For more information on body-worn cameras, including how we handle your personal information, visit the Public Transport Authority website.


If you need assistance or feel threatened

There are several ways to get help if you need it

  • If there are Transit Officers and other Transperth staff nearby, ask them.
  • Call 9220 9999.
  • On a bus, speak to the bus driver.
  • On a train, push the emergency button to speak to the driver.
  • On a train station, push the emergency button on an information kiosk to speak to our Central Monitoring Room.
  • If you have the app downloaded and are logged in, use the Live Security Chat to report the incident discreetly in real time.

If you need urgent assistance, call 000.

Safe travel tips

  • Never hesitate to ask us for assistance.
  • Always be aware of your surroundings and what is happening near you.
  • Keep the volume low on your audio device.
  • Plan your journey before you start to minimise the amount of time you wait at stations or stops.
  • Download the Transperth app and live track your service. Available for iOS and Android
  • If possible, have someone meet you, or tell friends or family when you expect to be home.
  • Avoid waiting or walking in dark areas.
  • Avoid short cuts.
  • Use only the proper access routes when you enter or exit bus or train stations.
  • Stay close to Transperth staff if they are present.
  • At train and bus stations, stay in well-lit areas in view of security cameras.
  • At train stations, stand back from the yellow line on the edge of the platform. When trains go past they create a powerful draft that can unbalance you.
  • Always stay off train tracks. Walking across them is dangerous and illegal, unless it is an open pedestrian crossing and it is safe to do so.
  • Be aware of the location of emergency buttons.
  • On buses, sit at the front near the driver.

Get a Reward

You can get a reward by helping us stop vandalism, graffiti, glass scratching, rock throwing and other criminal behaviour on public transport.

If you believe an offence has, or is being, committed, report it as soon as possible by: 

  • calling our InfoLine on 13 62 13
  • using Live Chat, or
  • using the Security Chat in the Transperth app.

If your report leads to an offender being charged with or prosecuted for an offence, and you provide a witness statement if requested, you could receive a reward of up to $1,000.*

 
Offence Reward
Any report of dangerous or offensive behaviour which results in physical harm to Transperth staff or passengers $1000
Any report of behaviour which results in damage to Transperth property more than $5,000 in value $1000
Any report of dangerous or offensive behaviour which threatens Transperth staff or passengers $500
Any report of behaviour which results in damage to Transperth property more than $1,000 but less than $5,000 in value  $500 
Any report of behaviour which results in damage to Transperth property less than $1,000 in value  $250 

 

*If more than one person reports the same incident and witness statements are requested, the reward will be paid to the person who submits the first witness statement. If a reported incident relates to more than one type of offence, the reward payable will be for the most serious offence.

 

 

 

Live Security Chat

If you feel unsafe or see something concerning, you can report it in real time using Security Chat in the Transperth app.

To use this feature, you’ll need to have the app downloaded and be logged in to MyAccount.

See Something Say Something

Transperth’s system is one of the safest in the world, but you have an important role in helping us to keep it safe.

If you see an unattended bag or package, witness any suspicious activity or spot something out of place, we’d like to know. Speak to any Transperth staff member or call 9220 9999.

Night Alight

Did you know that if you're travelling on a bus after 7pm we can drop you off anywhere along the route even if it isn't at a bus stop.

As long as you are travelling outside of the CBD and it is safe for the driver to stop we will drop you off closer to your destination.

Service Updates