Transperth - providing public transport services for the Perth metro area Transperth - providing public transport services for the Perth metro area

Disability Assistance

Advice for people with a disability about using our services and contacting us.

Concessions

We offer concession fares including free off-peak travel and recognise the Companion Card. Please note that some concessions are available only via the SmartRider card. For more information, go to our Concessions Guide. 

Accessibility is a priority and we are continually striving to improve. To find out more about the PTA Accessibility Policy, refer to Accessible Travel on the PTA website. 

General facilities

  • Accessible toilets at all major bus and train stations.
  • Accessible parking is free and available at every station with parking.
  • Accessible telephones are available at most bus and train stations.
  • Accessible drinking fountains at most bus and train stations.
  • 24-hour video monitoring of bus and train stations enables our staff to provide you with assistance if you are in difficulty.
  • Emergency 24-hour help telephones in all Ticketing Information and Communication (TIC) boxes at all train stations.
  • All bus, train and ferry services have priority seats for seniors, people with disabilities and parents carrying children.

Braille timetables

Braille timetables are available on request via the Transperth InfoLine.

Large format timetables

Large format timetables are available on request via the Transperth InfoLine.

Important phone numbers

Special assistance at train stations -
1800 800 022

TTY via the National Relay Service - 133 677

Voice Relay - 1300 555 727

See our contact page for more information.

Buses

Go to information about our accessible bus services.


Trains

Go to information about our accessible train services.

Help us help you.
Please provide your name and
SmartRider number (if applicable) below.

Ferries

The two Transperth ferries, as well as the Barrack Street and Mends Street Jetties, are wheelchair accessible.


Mobility Aids

Go to Mobility Aids.


Assistance animals

Go to Animals.


Vision Impairment Pass

WA residents can contact one of the following organisations to request a vision impairment pass:

Communication cards

Communication Cards help you communicate with Transperth personnel. A communication card has two sections where you can write information.

  • Please stop at - this should show your destination.
  • Please help with the following - write in this area if you need the Transperth driver to assist you with anything concerning your trip.

When you enter a Transperth bus, show the driver your communication card.

You can obtain communication cards by contacting us or from any Transperth InfoCentre.


Accessibility Kit

Looking for more information on accessibility?

Download Transperth's Accessibility Kit (9MB).

 

Service Updates