Disability Assistance

Advice for people with a disability about using our services and contacting us.


We offer concession fares including free off-peak travel and recognise the Companion Card. Please note that some concessions are available only via the SmartRider card. For more information, go to our Concessions Guide

Accessibility is a priority and we are continually striving to improve. To find out more about the PTA Accessiblity Policy, download the Public Transport Authority Disability Access and Inclusion Plan.

General facilities

  • Accessible toilets at all major bus and train stations.
  • Accessible parking is free and available at every station with parking.
  • Accessible telephones are available at most bus and train stations.
  • Accessible drinking fountains at most bus and train stations.
  • 24-hour video monitoring of bus and train stations enables our staff to provide you with assistance if you are in difficulty.
  • Emergency 24-hour help telephones in all Ticketing Information and Communication (TIC) boxes at all train stations.
  • All bus, train and ferry services have priority seats for seniors, people with disabilities and parents carrying children.

Contacting us and getting information

  • Contacting us by TTY, Speak and Listen service, Internet Relay
  • Requesting Special Assistance at Stations
  • Translation and Interpreting Service

See our contact page for more information.

Important phone numbers

Special assistance at train stations -
1800 800 022

TTY via the National Relay Service - 133 677

Speak and Listen - 1300 555 727


Go to information about our accessible bus services.


Go to information about our accessible train services.


The two Transperth ferries, as well as the Barrack Street and Mends Street Jetties, are wheelchair accessible.

Braille timetables

Braille timetables are available on request. Please contact the Association for the Blind on 9311 8202 for more information.

Large format timetables

Large format timetables are available on request via the Transperth InfoLine.

Taking mobility aids on board

Go to Mobility Aids.

Assistance animals

Go to Animals.

Communication cards

Communication Cards help you communicate with Transperth personnel. A communication card has two sections where you can write information.

  • Please stop at - this should show your destination.
  • Please help with the following - write in this area if you need the Transperth driver to assist you with anything concerning your trip.

When you enter a Transperth bus, show the driver your communication card.

You can obtain communication cards by contacting us or from any Transperth InfoCentre.


Service Updates