Train Accessibility

Detailing the accessibility features of our train network.

  • All trains have clearly marked spaces for wheelchairs near the doors.
  • All stations have audio induction loops at Help Points to help hearing aid users.
  • The Ticketing Information and Communication (TIC) boxes at many train stations provide visual information about train arrivals and departures.

Go to train station facilities to find out if your station is defined as Independent or Assisted access.

Independent Access Stations

If your station is listed as “Independent Access” it meets a higher accessibility standard on our network.

This means that the majority of passengers can access the station independently either via ramps, pathways or lifts and access to the station is not via a pedestrian crossing.

The gap between platforms and trains will be a maximum of 60mm wide and 20mm high.

Tactile Ground Surface Indicators are also in place.

Assisted Access Stations

If your station is listed as “Assisted Access” it does not currently meet as high an accessibility standard as an "Independent Access" station and some passengers may need assistance to access the station or board and alight the train.

A station will be listed as assisted access due to one or more of the following reasons:

  • Ramps – these are non-compliant ramps due to the angle or length
  • Gaps – The maximum gap between the train and the platform exceeds 60mm wide and 20mm high
  • Pedestrian crossings are used to access the station these contain gaps of up to 75mm
  • Floor markings – these stations do not have compliant Tactile Ground Surface Indicators installed at the station.

Passengers who use mobility aids, experience difficulty in walking or have a vision impairment may need to be accompanied by a companion to access the station.

Special assistance at train stations

Should you require any help at one of our train stations, call 1800 800 022 one hour in advance of your arrival. We answer calls from first service to last service, seven days a week.

Taking mobility aids on board

Braille timetables

Braille timetables are available on request via the Transperth InfoLine.

Large format timetables

Large format timetables are available on request via the Transperth InfoLine.

Assistance animals

Go to Animals.

Important phone numbers

Special assistance at train stations -
1800 800 022

TTY via the National Relay Service - 133 677

Voice Relay - 1300 555 727

See our contact page for more information.

Communication cards

Communication Cards help you communicate with Transperth personnel. A communication card has two sections where you can write information.

  • Please stop at - this should show your destination.
  • Please help with the following - write in this area if you need the Transperth driver to assist you with anything concerning your trip.

When you enter a Transperth bus, show the driver your communication card.

You can obtain communication cards by contacting us or from any Transperth InfoCentre.

Service Updates