If you use a mobility aid such as a wheelchair or motorised scooter and it meets the specifications you can see below, you may use it on our network. For more information you can visit Disability Assistance.
Some oversized wheelchairs and scooters are too big to take on board.
Remember that wheelchairs, bicycles, prams and other wheeled vehicles must use the lifts. If you are not sure where the lifts are, ask a staff member for help.
Your mobility aid should
- Fit entirely inside within a 1300 mm by 800 mm space - this is the size of the allocated places on buses, trains and ferries
- Be no more than 750 mm wide and 1600mm high
- Weigh less than 300 kg including you and an assistant if you have one - this is the safe weight limit of boarding devices such as ramps.
Your mobility aid needs to
- Have an effective braking system that completely stops it moving
- Be capable of remaining upright when in use and when left unattended.
To board trains, buses and ferries your mobility aid should be able to
- Turn 180 degrees within an area 2070mm by 1540mm
- Turn 90 degrees with an internal radius of 770mm and external radius of 1620mm within a path of 850mm (when travelling by bus)
- Cross a horizontal gap up to 60mm wide and mount a vertical rise (bump) up to 20mm
- Negotiate a 1:14 grade ramp unassisted and a 1:4 grade ramp with assistance
- Negotiate up to a 1:8 grade ramp that is less than 1520mm long
- Cross a gap up to 75mm wide if you are accessing pedestrian level crossings
- Cross grating gaps up to 13mm wide and 150mm long
Passengers wishing to access a gopher recharge point can visit the Citiplace Community Centre and Rest Centre.