Transperth - providing public transport services for the Perth metro area Transperth - providing public transport services for the Perth metro area

Last updated Friday 8 January

The safety of our passengers and staff is our key priority.

We are in close contact with the relevant health authorities and will continue to follow their advice in terms of precautions and mitigation measures.

To help prevent the spread of COVID-19 (coronavirus) we are asking passengers to follow medical advice and:

  • Stay home if you are sick
  • Wash your hands often with soap and water for at least 20 seconds, before and after using public transport, after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing. Or clean with an alcohol-based hand sanitiser
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Cover any coughs or sneezes with a tissue or your inner elbow, and throw your tissue in the bin afterwards.

Additionally if you are travelling on a bus you will need to use the front door to pay for your trip, however, to reduce contact between passengers and bus drivers, we are asking you to exit via the rear doors unless you require the front doors for low floor access.

Physical distancing – Although public transport and associated stations and platforms are exempt from physical distancing recommendations, transport staff and passengers are still encouraged to maintain physical distancing where possible.

If you suspect you may have COVID-19 symptoms or may have had close contact with a person who has COVID-19, you should call the National Coronavirus Helpline on 1800 020 080. For all other COVID-19 enquiries please call 13COVID.

Watch the videos below to find out more about what we’re doing, and what you can do, to help prevent the spread COVID-19.

For more information on COVID-19:

Please consider downloading the Federal Government's COVIDSafe app to enable health authorities to find and trace COVID-19.

Free Parking

Until further notice, parking at Transperth car parks will be free.

All other existing terms and conditions, such as time restrictions, use of ACROD bays and patrons parking at their own risk, will still apply.

Passengers will still need to pay the correct fare to travel on any Transperth service. 

Once parking returns to normal operations a My Alert email will be sent, as well as an alert sent via the Transperth app. 

We recommend passengers sign up to these services so that they are aware of the resumption of normal operations and don’t risk a fine.
 

Cash Handling

We have reduced the need for bus drivers to handle cash. If you usually buy cash fares please consider buying a SmartRider.

Buses have been fitted with a cash box near the driver, so if you wish to continue using cash you should drop your money into the box before the driver issues a ticket or adds value to your SmartRider. No change will be given for cash transactions.

If you normally add value to your SmartRider on board a bus, please consider alternative methods of adding value, such as Autoload.

If you are visiting our InfoCentres or ferry kiosk, if you can, please pay by card and not cash.

Chief Health Officer - Public transport advice to the WA Community Monday 18 May

Download the Chief Health Officer's advice on the use of public transport (PDF)  or continue to read the advice below.

 

Western Australia is making good progress in controlling the spread of COVID-19. With effective border controls, contact tracing, quarantine and social distancing measures in place, we currently have very few active cases and no evidence of community spread.

As some of the restrictions put in place are gradually eased, so that more in our community can return to education and work, essential services like public transport will support that return. I am confident that the use of public transport can be done safely during this phase of the COVID-19 response if simple measures are taken to limit the risks associated with exposure to and spread of COVID-19.

Public transport providers are continuing to take important steps to ensure public safety, including increased environmental cleaning (particularly those frequently touched surfaces), timetabling all available vehicles during periods of peak demand and encouraging passengers to socially distance themselves as much as possible.
Maintaining staff and community safety in the use of public transport is everyone’s responsibility. When using public transport, I encourage you to practice good hygiene. Public transport should not be used for travelling if you feel unwell.

Other measures you can take to protect yourself and the community include hand hygiene (including the use of an alcohol-based hand sanitiser when you don’t have access to somewhere to wash your hands), not touching your face, covering your nose and mouth with a tissue when coughing or sneezing, or coughing or sneezing into your upper sleeve or elbow. The wearing of masks is not recommended if people are healthy.

You may also consider downloading the COVIDSafe app, which will help us continue to ease restrictions while keeping Australians safe by finding and tracing COVID-19 in the community.

If the advice above is practiced, and with no current evidence of community spread in Western Australia, there is low risk of exposure to COVID-19 when using public transport.

Thank you for playing your part in stopping the spread of COVID-19, as we work together to keep our families and our frontline staff safe.

Dr Andy Robertson
Chief Health Officer
18 May 2020

Service Updates