Transperth - providing public transport services for the Perth metro area Transperth - providing public transport services for the Perth metro area

Last updated Sunday 14 February

The safety of our passengers and staff is our key priority. We are in close contact with the relevant health authorities and will continue to follow their advice in terms of precautions and mitigation measures. 

The Perth and Peel restrictions will end as planned at 12.01am, Sunday, 14 February. This means the whole of Western Australia will return to the pre-lockdown conditions, as experienced prior to 6pm on Sunday, 31 January.

From that time the wearing of masks on Transperth services will no longer be required. For more information visit Return to pre-lockdown life from 12.01am Sunday, 14 February (www.wa.gov.au).

When travelling with us there are a few things that we ask you do:
  • Use a SmartRider when you are travelling. Please make sure it is registered and keep your registration up to date. You can do this here: Registering your SmartRider card (transperth.wa.gov.au)
  • When using the Free Transit Zone (FTZ) please use a SmartRider and tag on and off each service. You will not be charged a fare if your journey starts and finishes within the FTZ
  • When travelling on CAT buses, please use the SafeWA app and scan the QR code on board each bus. As the code is unique to each CAT bus, you will need to do this on every CAT service you travel on. Details on the SafeWA app can be found here: COVID-19 coronavirus: SafeWA (www.wa.gov.au)


To help prevent the spread of COVID-19 (coronavirus) we are asking passengers to follow medical advice and:

  • Stay home if you are sick
  • Wash your hands often with soap and water for at least 20 seconds, before and after using public transport, after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing. Or clean with an alcohol-based hand sanitiser
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Additionally if you are travelling on a bus you will need to use the front door to pay for your trip, however, to reduce contact between passengers and bus drivers, we are asking you to exit via the rear doors unless you require the front doors for low floor access.

Physical distancing – Although public transport and associated stations and platforms are exempt from physical distancing recommendations, transport staff and passengers are still encouraged to maintain physical distancing where possible.

If you suspect you may have COVID-19 symptoms or may have had close contact with a person who has COVID-19, you should call the National Coronavirus Helpline on 1800 020 080. For all other COVID-19 enquiries please call 13COVID.

Free Parking

Until further notice parking at Transperth car parks will be free. View the latest gazetted order here. 

All other existing terms and conditions, such as time restrictions, use of ACROD bays and patrons parking at their own risk, will still apply.

Passengers will still need to pay the correct fare to travel on any Transperth service. 

Once parking returns to normal operations a My Alert email will be sent, as well as an alert sent via the Transperth app. 

We recommend passengers sign up to these services so that they are aware of the resumption of normal operations and don’t risk a fine.
 

Cash Handling

We have reduced the need for bus drivers to handle cash. If you usually buy cash fares please consider buying a SmartRider.

Buses have been fitted with a cash box near the driver, so if you wish to continue using cash you should drop your money into the box before the driver issues a ticket or adds value to your SmartRider. No change will be given for cash transactions.

If you normally add value to your SmartRider on board a bus, please consider alternative methods of adding value, such as Autoload.

If you are visiting our InfoCentres or ferry kiosk, if you can, please pay by card and not cash.
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