Transperth - providing public transport services for the Perth metro area Transperth - providing public transport services for the Perth metro area

Last updated Friday 29 April

Under the latest public health measures in effect, masks are mandatory on all Transperth services, unless you have an exemption.

For more information on the latest measures visit wa.gov.au.

If you refuse to wear a mask that you have or when you are given one, you may be denied travel. If you are exempt from wearing a mask we ask that for your safety, and that of fellow passengers, you physically distance where possible on board our services.

Primary school students (or younger) are exempt from mandatory mask wearing rules, however they can choose to wear a mask if they wish to.

When travelling with us there are a few things that we ask you do:

  • Wear a mask onboard all services unless you have an exemption. Mask wearing at bus stops, stations and ferry jetties is encouraged
  • If you are exempt from wearing a mask, please ensure you're travelling with relevant exemption documents as we may ask to see them, and can refuse you travel if you aren't carrying them with you
  • Physically distance, where possible
  • Use a SmartRider when you are travelling. Please make sure it is registered and keep your registration up to date. You can do this here: Registering your SmartRider card (transperth.wa.gov.au)
  • When using the Free Transit Zone (FTZ) please use a SmartRider and tag on and off each service. You will not be charged a fare if your journey starts and finishes within the FTZ

For the safety of our bus drivers we have sectioned off the two seats immediately behind the driver and ask that you:

  • Limit your contact with the bus driver.
  • Pay with a SmartRider.
  • Exit via the rear doors if it is safe for you to do so, or you require the front doors for low floor access.

Bus Network Staff Shortages

Due to COVID-19 related staff shortages some bus routes will experience frequency reductions.

We are managing these impacts to ensure the safety of passengers and staff while continuing to provide vital public transport services. School special services will continue to run as scheduled, with priority being given to the operation of these trips and regular services that travel via schools, at school times.

During this time, we are asking passengers to be patient and plan ahead.

If you want to be sure your bus is running:

  • Download the Transperth app and before making your trip plan your journey
  • Trips that have been identified as likely to be dropped will be marked with a red warning stating "COVID - This trip may not run".  It is unlikely this trip will operate and you should use an alternative service.
  • If the app says LIVE then your bus is running and you can follow it in real time on the map, simply look for a yellow live icon next to the trip
  • If the app says SCHEDULED then the service is likely to operate, however you may want to wait for a live service to be sure
  • Please note that if your stop is one of the first stops on the trip the bus may appear scheduled until the driver starts the trip from the first stop.

Find out more information about the app

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Cash Handling Onboard Bus Services

Bus drivers are not handlling cash onboard Transperth bus services. As a result, no change will be given if you pay with cash onboard a Transperth bus. If you must pay with cash, then please pay with the exact money.

We strongly recommend if you use cash to buy a fare you consider purchasing a SmartRider card. If you currently add value to your SmartRider onboard a bus, we ask that you use alternative methods of adding value, such as Autoload.

For more information on SmartRider please visit Types of SmartRider.

To find out how much your fare will be please plan your journey here Transperth JourneyPlanner or visit Transperth fares.

To help prevent the spread of COVID-19 (coronavirus) we are asking passengers to follow medical advice and:

  • Stay home if you are sick
  • Wash your hands often with soap and water for at least 20 seconds, before and after using public transport, after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing. Or clean with an alcohol-based hand sanitiser
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Additionally if you are travelling on a bus you will need to use the front door to pay for your trip, however, to reduce contact between passengers and bus drivers, if it is safe to do so, we are asking you to exit via the rear doors unless you require the front doors for low floor access.

If you suspect you may have COVID-19 symptoms or may have had close contact with a person who has COVID-19, you should call 13COVID.

Transperth Research

We are currently conducting research across the Transperth network. As part of the research we will have a number of interviewers who will be speaking to passengers at random across bus, train and ferry services.

In order to ensure the safety of our passengers and interviewers we have a number of procedures in place.

All interviewers are required to:

  • Wear a mask at all times when travelling on public transport
  • Use hand sanitiser frequently
  • Download the Service WA app
  • Not make physical contact with participants
  • Ensure participants feel comfortable participating in the research.
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