Transperth - providing public transport services for the Perth metro area Transperth - providing public transport services for the Perth metro area

Helping students move forward with public transport

Here's what you need to know to get your student ready to travel safely and independently

Frequently asked questions

What ticket does my student need and how do I get one?

The easiest way for your student to travel with Transperth is with our Student SmartRider. Find out more about Student SmartRider or our other payment options.

Is my student going to be safe?

We want to make sure your student gets to where they want to go, safely. Perth has a safe public transport system with over 145 million boardings each year and very low number of incidents.
 
With hundreds of highly trained transit officers, thousands of CCTV cameras across the entire network and a Central Monitoring Room constantly observing the behaviour of all passengers on our station platforms, you can be confident that your student will be safe while travelling with Transperth.
 
While we continue to make public transport safer there are some things you can do to help have a safe and enjoyable journey.
 
Tips to minimise the risks:
  • Always plan the journey. Knowing when and where the service departs and arrives is a great start. 
  • Take it slowly. Share a journey with your student and then let them do a short trip alone.
  • Encourage your student to contact you if their plans change. 
  • Encourage your student to travel with a friend where possible.
  • Have someone meet them at their final destination.
  • Remember Night Alight! After 7pm, the bus driver will drop them anywhere along the route, when it's safe to stop. 
  • Teach them what to do if something does go wrong:
    • Show them the CCTV cameras across the network and where to find the Emergency button, or who to see if they ever feel worried.
    • Report an incident discreetly in real-time by using the Live Security Chat in the app. To report a safety concern, students must be logged into their MyAccount. They can then navigate to Contact Us and tap Report Live Security Incident.
    •  Ask your student if they would like to save the security number into their phone: 9220 999.

We are all here to help ensure students stay safe. Find out more about safety and security whilst travelling on the Transperth network.

Can my student take their bike on Transperth services?

Trains

Yes, bikes are permitted on trains during off peak times. Note the following peak time restrictions:

  • Bikes are not permitted on train services travelling towards Perth city between the hours of 7.00am and 9.00am
  • Bikes are not permitted on train services travelling away from Perth city between the hours of 4.30pm and 6.30pm.

Buses

No, bikes are not permitted on any Transperth bus services, including rail replacement buses unless:

  • It is folded, and placed in an appropriately designed, fit for purpose carry bag
  • When folded the maximum dimensions are no more than 120cm x 68cm x 40cm.

Ferries

Yes, bikes are permitted on ferries. Transperth has allocated space for up to four bikes onboard the ferry. Once these spaces are full, no other bikes will be allowed onboard that particular service.

Find out more about taking items on board.

My student has special needs. What support can Transperth provide?

Whilst majority of our services are accessible, we recognise not all of our services are. If your student has a disability or requires special assistance, we have options available to help them have a safe and enjoyable journey. Find out here.

What should my student do on their first day if they haven't received their Student SmartRider yet?

If your student is wearing their school uniform, staff will allow them to travel while their Student SmartRider is being issued. From 1 March, students must have their Student SmartRider to travel for free, otherwise they can purchase a cash ticket or use contactless payments.

What if my student tags on at the rear door of the bus and receives a default fare?

If your student has received a default fare after tagging on at the rear door of the bus, please call the InfoLine on 13 62 13 and one of our Customer Service staff can help.

 

 

 

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